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Helpdesk support L1/L2


Posted on Dec 18, 2020 by Volt

Brussel, Belgium
Immediate Start
Annual Salary

Role description

Required Responsibilities
- handle incoming calls, questions and e-mails with questions from internal and external customers and around specific products for professional customers
- ensure the correct dispatching to the various technical departments
- inform the customer about the status of his/her request and the solution of his/her incident -ensure that internal procedures and tasks to be performed are carried out as defined in the work instructions
- ensure a good follow-up of the interventions in the field
- report recurring problems -provide support to colleagues to have a good impact on customer satisfaction

Degree & Experience
- technical education in higher education or equivalent experience

Technical skills
- Office 365
- Ticketing system

- open and flexible
- team spirit
- creativity
- self-sufficient
- flexible

- bilingual Dutch and French
- knowledge of English is an asset

Reference: 1039496691

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