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IT & Telemetry Application Manager - Worthing, West Sussex

REAL Technical Solutions Limited

Posted on Dec 16, 2020 by REAL Technical Solutions Limited

Sussex, United Kingdom
IT
Immediate Start
£70k - £80k Annual
Full-Time


IT & Telemetry Application Manager - Worthing, West Sussex

£70,000 - £80,000 (dependant on experience), plus car allowance and excellent benefits - Worthing, West Sussex

A leading technology strong professional services company seek an experienced IT & Telemetry Application Manager to be involved in an exciting IT transformation which will strategically change the way it delivers IT support and services to its business and end users. To help support this strategic initiative, a new IT Application Services team is being introduced, which will become the single point of contact for all end users requiring IT Application implementation, enhancement, support and services.

As the IT & Telemetry Application Manager, you will help to devise and deliver the overall strategy in the short and long term. The role will be expected to liaise with the Strategy & Architecture, Service delivery and project delivery counterparts, to ensure that the applications are supported & projects are delivered to the highest standards.

The responsibilities for the IT & Telemetry Application Manager position:

  • To manage the Operational Technology and Telemetry team for applications.
  • Oversee Operational Technology and Telemetry application patch/release/upgrade/replacement implementation on the organisations OT/IT ecosystem.
  • Manage Operational Technology and Telemetry application efficiency including focus on OT and Telemetry tools (Prism and PI).
  • Support the system release Management life cycle which includes scheduling, coordinating and the management of releases across the enterprise for multiple Operational Technology and Telemetry applications across portfolios. The releases can be inclusive of application updates, operating system patches, security improvements, Projects and Programs.

The accountabilities for the IT & Telemetry Application Manager position:

  • Operational: Responsible for implementation of Digital and Integration application management and release strategy aligned with overall IT working practices.
  • Day to day: Managing daily management of applications availability aligned with SLA's and OLA's agreed for the respective system. Producing management reports for weekly reviews. Delivering zero unplanned downtime on applications.
  • Team Management: Performing team management and direction setting for team aligned with SLA/OLA targets. Working closely with service management team on application support.
  • Project: Support project teams in Loading, manipulating and maintaining data, maintain patch and version levels.
  • Quality: Defining and implementing system quality assurance practices and procedures.

Further responsibilities for the IT & Telemetry Application Manager:

  • Managing the corporate application support team in delivering SLA and OLA's agreed aligned with overall ITOM ( IT operating model).
  • Define and build corporate applications tools required for application service management.
    Work closely with architecture and business demand teams to identify the rationalisation opportunities and execute with help from delivery team.
    Knowledge regarding how each Operational Technology and Telemetry tool and technology works, including the strengths, benefits, limitations and costs.
    Build the devops team for support and ongoing improvement delivery.

Knowledge/experience required for the IT & Telemetry Application Manager:

  • Deep knowledge and experience in Operational Technology and Telemetry application technologies through various versions specially OSIsoft suite and Prism Suite.
  • Deep knowledge and experience in managing a complex system ecosystem with varied applications ( Cots and Custom).
  • Knowledge and experience in managing system releases via BAU and emergency changes.
  • Experience in working in zero unplanned downtime environment.
  • Good understanding of telecom infrastructures and relation with OT/Telemetry systems.
  • Experienced team manager managing a team of application specialists.
  • In-depth knowledge of the Digital and Integration products and development framework with a proven track record of standing up a system database services from scratch.
  • Ability to organise and manage a team of application administrators and specialists.
  • Knowledge of IT Service Management toolsets, including Knowledge Base & Configuration Management.

IT & Telemetry Application Manager - Worthing, West Sussex

£70,000 - £80,000 (dependant on experience), plus car allowance and excellent benefits - Worthing, West Sussex




Reference: 1037248054

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