IT Service Desk Analyst

IT Service Desk Analyst / Support Engineer - Up to £24k + Benefits Package Retail Letchworth, Hertfordshire (Initially WFH) A successful retail group based in Hertfordshire are looking to recruit an IT Support Engineer to join their growing team. The IT Support Engineer would ideally have experience of 1st / 2nd line IT and telephony troubleshooting or similar and problem solving. Occasional travel to other sites across the UK including Broxburn, Scotland. Candidates with a clean driving licence and own transport would be preferred. Skills / Environment IT Support First Line Support Second Line Support Windows Desktop MS Office Networking Telephony systems Backup solutions Knowledge of service desk systems and processes ITIL Role Overview * Proven Service/Help Desk experience with excellent written and verbal communication skills. * Utilise problem analysis techniques to diagnose and rectify technical problems and queries, following First Line Support criteria and where possible, resolve as first-time fix. * Ability to progress escalations in a timely manner if ticket resolution requires re-assignment to next specialist Support group. * Excellent customer facing/customer service skills both at desk and over the phone. * Experience in troubleshooting Microsoft Applications, Printer faults and Operating Systems. * Able to demonstrate initiative and a proactive approach to daily tasks. * Able to demonstrate the ability to undertake the above responsibilities. * Willing to work flexibly and with enthusiasm. Salary: Up to £24k Benefits: 20 days paid holiday which will rise to 25 days after 3 years continuous service, Company pension scheme, Life assurance (3 x Salary), Staff discounts etc. This role may suit candidates, who hold the following job titles: Service Desk Analyst, First Line Support, Second Line Support, IT Support Analyst, IT Support Engineer, IT Helpdesk Engineer Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. (phone number removed)). Deerfoot is acting as an Employment Agency in relation to this vacancy