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Azure Cloud Security Support Engineer - Initially 100% Remote working,

REAL Technical Solutions Limited

Posted on Nov 23, 2020 by REAL Technical Solutions Limited

Reading, Berkshire, United Kingdom
IT
Immediate Start
£100k - £110k Annual
Full-Time


Azure Cloud Security Support Engineer - Initially 100% Remote working, then Reading

£100,000 - £110,000 Fixed-Term-Contract (with benefits and bonus) until June 21, with the potential to extend

A global leading cutting edge technology business require an Azure Cloud Security Support Engineer to join their customer focused security support elite team, working on resolving complex issues with Azure Cloud and On-Prem Microsoft security products such as:

  • Microsoft Cloud Application Security.
  • Azure Advanced Threat Protection.
  • Advanced Threat Analytics.
  • Many new cutting-edge products that are coming to the team soon.

As a Azure Cloud Security Support Engineer, you will have extensive experience providing mission critical customer support to external enterprise customers with a focus on helping, advising and empowering customers to achieve more. You have a passion for learning new technologies, collaborating with other experts to find solutions, continuously optimising and improving the customer support experience, and having fun.

Key Responsibilities for the Azure Cloud Security Support Engineer position:



  • Scope and resolve complex issues with onboarding, deployment and configuration of products.
  • Advise and educate customers on the features and capabilities of their products.
  • Interpret and analyse log data to troubleshoot issues.
  • Communicate solutions and recommendations to the customer and ensure that customers have the information and tools to address similar issues in the future.
  • Collaborate and coordinate with other teams and experts throughout the company to tailor the best solution for customer issues.
  • Develop, document, and implement runbooks for training, process standardisation, and guidance on how to troubleshoot effectively.
  • Troubleshoot issues in customer environments involving cloud, server, endpoint, and network infrastructure.
  • Perform activities necessary to quickly mitigate outages and service interruptions in the customer's environment by recommending and implementing workarounds.
  • Maintain current knowledge and understanding of product roadmaps and emerging technologies.
  • Investigate and communicate incident root cause to customers.

Required Experience for the Azure Cloud Security Support Engineer position:



  • Minimum 3+ years' experience in Network Security Engineering or consulting, and/or Systems Administration with focus on security (this should include experience with endpoint security, server security and threat analytics).
  • Minimum 3+ years customer facing support experience.
  • Minimum 2+ years of Windows Server, Windows Client, Active Directory.
  • Minimum 1+ years of working with Firewalls, containers, and virtual appliances.
  • Minimum 3+ years of cloud experience with any of the major cloud providers, including cloud security, networking, and administration of cloud environments.
  • Experience supporting large and complex geographically distributed enterprise environments with 1000+ users.

Desirable Experience for the Azure Cloud Security Support Engineer position:



  • Experience in Linux administration.
  • Automation (PowerShell and/or Python, Java, or a similar language, can be a beginner to intermediate level).

Education/Qualifications required for the Azure Cloud Security Support Engineer position:



  • Preferred Bachelor's degree or higher in a technical field, or relevant work experience.
  • Preferred IT Industry certifications (Microsoft Certifications On-Prem or Cloud, Cisco, CISSP, CEH, Amazon AWS, etc.).

Azure Cloud Security Support Engineer - Initially 100% Remote working, then Reading

£100,000 - £110,000 Fixed-Term-Contract (with benefits and bonus) until June 21, with the potential to extend




Reference: 1014722865

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