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Support Engineer - 2nd or 3rd Level

Ipsus Technologies Ltd

Posted on Nov 22, 2020 by Ipsus Technologies Ltd

Dublin, Ireland
Immediate Start
Annual Salary

Support Engineer (2nd or 3rd Level ) to provide high-level support and systems support. Experience of troubleshooting and supporting operating systems and applications in a corporate environment. Working as part of services team to provide comprehensive technical support to the organisation.


  • To provide support on a variety of technologies
  • Incident classification, resolution and escalation if appropriate
  • Take ownership and manage incidents through to resolution
  • Deliver solutions to agreed Service Level Agreements
  • Update users and IT group


  • Relevant qualification and 5+ years' experience
  • Good knowledge of hardware and associated technologies: Servers, desktop, laptop and printers, Operating systems - Microsoft Windows operating systems, Active Directory, Exchange messaging and various business applications
  • Knowledge of networking and LAN/WAN technologies
  • Availability to work on-call rota outside normal work hours and weekends as required
  • Own transport desirable


  • Strong customer service and interpersonal skills
  • The ability to prioritise and manage time effectively
  • Must have the ability to work independently or a part of a team
  • Good troubleshooting and analytical skills
  • Previous technical support experience and
  • Excellent communication skills written and verbal, fluent in English

An IT qualification and/or working towards Microsoft MCPs/MCSA/MCSE, Cisco CCNA or equivalent would be a distinct advantage

Reference: 1014020915

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