1st Line Support Engineer

Parker Shaw

Posted on Nov 22, 2020 by Parker Shaw

Guildford, Surrey, United Kingdom
Immediate Start
£18k - £20k Annual

1st Line Support


£18,000 - £20,000 pa

A leading IT Support services is looking for a 1st line Support IT Systems Engineer; to join the team of information technology experts, to assist their clients in reaching their IT goals. You will join the offices in Guildford on a permanent basis. They are a cloud based, proactive management solution; who constantly monitor customer networks.

Key Responsibilities:

  • To respond and service 1st tier helpdesk support calls
  • To be able to identify and solve 1st line desktop problems
  • To escalate tickets according to process
  • To ensure the provision of new starts, returnees and leavers account requirements
  • To carry out other duties as required by the role

Do you have at least 1 years' experience in an IT Support environment and pride yourself on maintaining a high level of customer service? If Yes, then this role would be ideal!

If you are a results focussed, team working and customer service motivated 1st Line IT Support Systems Engineer with the skills required to fulfil this role. Then please do apply now.

Reference: 1013866420

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