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2nd Line Support Engineer

Sentinel

Posted on Nov 20, 2020 by Sentinel

Zürich, Switzerland
IT
Immediate Start
Annual Salary
Full-Time


2nd Line Support Engineer


Permanent


Zurich


70,000 - 90,000 CHF per annum


Are you looking for a new support opportunity and speak German, French and English?


Do you have confidence in handling Windows OS and MS Products and looking to take ownership of technical support queries?


Sentinel are working with a FinTech organisation, looking for a 2nd Line Support Engineer to join their Zurich office.


Responsibilities:


As the 2nd Line Support Engineer you'll be responsible for:


  • Processing technical support inquiries that have been escalated from 1st line

  • Analyse and correct errors within software and hardware

  • Classify, edit and document support tickets

  • Record and track 3rd level support tickets in the ticketing system

  • Test new products and software versions

Skills & Experience:


We are looking for someone that has a strong mix of the following skills and experience:


  • 3+ years' in a 2nd line support role, ideally within an IT Service provider

  • Swiss Payments knowledge is an advantage

  • Able to speak and write in German, French and English

  • ITIL knowledge is an advantage

  • Confidence handling Windows OS, MS Products, Windows Server and SQL

Alternative job titles: Support Engineer, Infrastructure Support Engineer


Your application with Sentinel


Sentinel is an award-winning technology recruitment and consulting company with offices in the UK, Czech Republic, and Switzerland. We work with global brands, ambitious start-ups, and leading recruitment outsourcers, ensuring access to exceptional talent through permanent, contingent labour, and statement of work services.


Get in touch today for new opportunities, or guidance on sourcing strategies, salary and rate benchmarking.


We aspire to provide great service to all applicants. If we think you're right for the role, we'll be in touch as soon as possible. If not, we'll keep you updated with other opportunities in your field.




Reference: 1012373715

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