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T24 Support Role

Gazelle Global Consulting

Posted on Nov 19, 2020 by Gazelle Global Consulting

Zürich, Switzerland
Immediate Start
€500 - €525 Daily

T24 Support Analyst

One of my clients based in Zurich is urgently looking for a T24 Support Analyst for long term contract in Zurich, Switzerland.

Key Responsibilities:

  • Diagnosing, troubleshooting, and supporting new solutions that solve the root cause of customer problems in tickets elevated from our L1 support team.

  • Writing step-by-step processes, technical solutions, and ticket updates to customers using clear and concise English.

  • Learning new products quickly and effectively. When given access to user and developer documentation, knowledge base articles, source code, and infrastructure be able to develop a layered understanding of how the product works end-to-end.

What you will NOT be doing:

  • You will not be developing in this role, but you will need to read and understand code, write scripts, query databases, and scrutinize dense log files while troubleshooting.

Candidate Requirements:

  • Minimum 10 years of T24 experience in a support or development role on T24 Release 15+

  • Knowledge of Java/TAFJ/Kafka/MongoDB/Informatica preferred

  • Experience with customer-facing support. The solutions you provide are highly technical, but a customer-focused approach to ticket handling is essential to provide a great experience.

  • Experience working on Unix and Windows applications

  • Private, Wealth banking knowledge preferred but not necessary

  • Knowledge of Temenos Payments Hub (TPH) is highly desirable

  • Good communication skills and able to interact with IT and Business clients with ease and confidence

  • Good knowledge of agile/Scrum/Kanban methodologies

Apply now for immediate interviews!

Reference: 1010319034

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