IT Site Service Manager - Fixed Term 12 months
Posted on Nov 18, 2020 by Spring Technology
The IT Site Service Manager will have responsibility for supporting 5 sites across Ireland/NI with up to 25% travel. The role can be based either from offices in Dublin South or Athlone.
Broad range of responsibilities including:
Support and backup for other team members covering sites in the North Europe region.
Site Engineering Project Liaison/Infrastructure installation and support/IT Screening.
Liaison between site engineering, external vendor and corporate IT teams in relation to service issues, or project installations.
Leading IT Infrastructure projects (eg: Network infrastructure projects - LAN Refresh, IPT upgrades, Acquisitions and Divestitures, New server infrastructure).
Security - Vulnerability management/Patching.
Service management for infrastructure service issues - including incident troubleshooting, coordination of local response to Code events and any subsequent follow up activity.
IT service continuity planning - creation and testing.
IT Audit activity and support for local audit requirements.
End User Service project support and delivery - Printer Refresh, Software deployment (Teams for example), User training and coordination of other resources to deliver training.
Input to Managed Service resource service reviews and achievement of service delivery targets to NER Service Manager.
Vendor management for local and regional suppliers - Telecomms suppliers for fixed and mobile services.
Input to cost management for Telecommunications services.
Applicants will ideally have formal qualifications in:
*IT Service Management
To discuss this role in more depth please submit your CV via the link in this advert or call Russell Kennedy to discuss.
Spring Technology acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information