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EUC Support Engineer - MUST SPEAK FLUENT FRENCH

UST Global

Posted on Nov 14, 2020 by UST Global

Paris, France
IT
Immediate Start
Annual Salary
Contract/Project


EUC Support Engineer - MUST SPEAK FLUENT FRENCH

Responsibilities
Experience in Incident Management/Change Management encompassing Helpdesk Management and Technical Support.
Technical know-how and troubleshooting knowledge in UNIX and Windows.
Provide 3rd level investigation and resolution of desktop incidents, problems and support
Provide support, advice and input on in-flight desktop transformation initiatives
Monitor availability and performance of desktop systems and rectify issues as required
Troubleshoot and resolve complex desktop related issues escalated from first and second level support
Identify key improvements to existing desktop delivery processes
Assess, document and implement desktop platform changes as required in conjunction with risk and security teams
Document processes for internal policies and procedures related to desktop platforms

Skill Summary
Hardware - Troubleshooting, Assembling, Configuring, Upgrading PC and components, Troubleshooting & Configuring Printer, Scanner, I/O and Mobile Devices.
Installation - Win 7, Win 8, Win 10, MAC OSX, Driver & all Software Utilities. Networking: Troubleshooting, Managing LAN, WAN and Wireless, MS Office Suite, Mac and Windows.
OS - Mac OSX 10.13 and below, Windows 10 and below.




Reference: 1004841033

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