This Job Vacancy has Expired!

Product Support

Applause IT Ltd

Posted on Nov 12, 2020 by Applause IT Ltd

Zürich, Switzerland
Immediate Start
€375 - €375 Daily

We are looking for someone who will;

  • Be responsible for providing hands-on Level 2 production support of Wealth Management USA's Operations & Data platforms

  • Govern production support execution is aligned to existing ITIL framework

  • Follow effective and efficient operational policies, processes and procedures

  • Ensure all forms of workload are managed in line with established processes and procedures

  • Work closely with the vendor, key stakeholders to plan for cost optimised solutions, manage delivery, implementation, process improvement and production product support.

  • Possess strong analytical, problem-solving and synthesising skills (ie you know how to figure problems out)

  • Possess strong verbal, writing and communication skills

  • Preferably hands on automation tools

  • Have hands on experience to the distributed technologies: Unix, Java, Oracle. Monitoring tools such as Splunk, Netcool and AppDynamics - all are very valuable skills for this role. You need to be a hand-on person.

  • Have a strong ability to solve complex issues

Your Experience & Skills

You have:

  • Bachelor's degree in Computer Science preferred

  • 2 - 6 years of experience in IT support role within Financial services industry

  • In-depth knowledge and understanding of distributed environment (technologies - Unix, Java, Oracle,) and Incident and Problem Management practices.

  • Demonstrated hands-on domain skills and track record of successful projects and deliveries

  • Demonstrable experience in delivering a quality operational service to customers

  • Operating in a global team environment

  • Flexible, adaptable and pragmatic with an ability to stay focused on objectives and a can-do-attitude

Customer orientated and focused on service quality with strong interpersonal skills comfortable at interacting with colleagues at all levels

Reference: 1002942519

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