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2nd Level Application Supporter - Unix/Linux, SQL, software languages


Posted on Nov 11, 2020 by iET SA

Zürich, Switzerland
Immediate Start
Annual Salary

2nd Level Application Supporter - Unix/Linux, SQL, software languages

2nd Level Application Supporter - Unix/Linux | Zurich City | 6months + | daily rate upon request

For a project starting from December 2020 at our client's site, an international bank based in Zurich, we are looking for a 2nd Level Application Supporter.

This role provides second level (L2) technical production support in the Back Office (Operations IT) division that hosts multiple business processing applications that are both in-house and vendor developed software platforms.

Please be aware that this is a role within a sensitive environment. You will have to undergo a background screening, which takes some additional time. We, therefore, prefer local candidates.

Your Qualifications:
  • 5+ years combined IT experience in both software development and application support within the financial industry or equivalent experience would be of advantage
  • Excellent debugging, problem solving, and analytical skills
  • Proficient in writing SQL queries, UNIX commands, and debugging procedures/functions
  • At least one of the following software languages: C++, Java, .Net, Perl or equivalent
  • Database knowledge of one or more: Oracle, Sybase or DB2

  • Operating System experience with UNIX or Linux, Shell or Perl Scripting experience is a plus
  • Familiarity technologies such as Kafka, Springboot, SPLUNK, AppDynamics
  • Ability to work well under pressure with flexibility/willingness to resolve issues requiring overtime and weekend work
  • Client-focused and sensitive to client needs with good oral and written communication skills in English
Your Responsibilities:
  • Provide timely and efficient technical hands-on L2 application support for various trade and settlement processing business applications built in-house or vendor products with different technologies listed below
  • Act as a liaison between client business operations users and various IT teams (App Development, Infrastructure, etc.) on all support related queries
  • Daily monitoring of user queries, investigation of issues, and providing timely response to internal business users
  • Ability to priorities system issues and user queries based on urgency and impact to the business
  • Proactively seek to minimize potential application support problems through root cause analysis and monitoring
  • Take ownership and drive improvements to fix systems monitoring alerts and improve support processes
  • Understand and debug the logs and where required source code to find bugs and issues to be fixed by development teams (L3)
  • Opportunity to learn and troubleshoot functional domain queries in OTC, Securities, FX products and flows
  • Provide onsite and remote users support for the various business functions supported
  • Provide out-of-hours support including weekend technical support on rotation and during system incidents or events
  • Maintain effective communication to the internal/external clients to understand their application related issues/queries/problems.
  • Acquire knowledge on the various applications, document the same where it does not exist, and train the peers

Off to new destinations! Apply now directly or contact our team.

Reference: 1001302906

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