Service Delivery Manager - ITIL. Infrastructure and Applications. Blue
Posted on Nov 10, 2020 by Ink Search
Service Delivery Manager. ITIL. Infrastructure and Applications. Global, blue chip firm in Central Dublin, Ireland.
Ink Search are representing a global financial services, asset management firm with approximately 500 users + externals, based in Central Dublin, Ireland. Due to their continued success and increased investment in their technology estate, they continue to push towards a cloud first technology footprint.
As part of their evolution, they have an urgent requirement for a Service Delivery Manager to take accountability for the delivery of their infrastructure and applications support provision on a global basis, via the management of a number of key external service providers, (all support is outsourced). You will be responsible for day to day service operations/service delivery and work with internal and external teams to define and improve relevant service SLA's based on ITIL principals.
Whilst the role is remote working throughout COVID 19 pandemic, the successful applicant must live in a commutable distance of Dublin, Ireland. You will possess demonstrable experience of ITIL based Service Delivery Management within a complex business ecosystem. You will have excellent stakeholder management experience, be ITIL certified, possess strong project management skills and demonstrate an appreciation of service management for infrastructure disciplines including LAN/WAN, VMWare, Citrix and Data Centre technologies.