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Salesforce Business Analyst (French Speaking, Service Cloud Processes)

Skillsearch Limited

Posted on Nov 10, 2020 by Skillsearch Limited

Brussel, Belgium
IT
Immediate Start
€525 - €525 Daily
Contract/Project


French Speaking Salesforce Business Analyst

6 months - ASAP Start - Brussels - €525 per day

TASKS

  • Identify opportunities for process improvement, you define optimization solutions that meet the objectives of the operational department concerned
  • Be the point of contact for the operational services for which you manage change
  • Provide support to operational departments in the formalization of existing processes
  • Support the design, development, implementation and monitoring of monitoring systems for the processes concerned (KPI and Balanced Scorecard)
  • Play the role of Project Manager on certain initiatives
  • Formalize "business requirements" when process improvements involve changes

TECHNICAL SKILLS

  • Familiar with the concepts of Lean, Operational excellence, Change management, KPI and Balanced Scorecard
  • Working knowledge of UML (Unified Modeling Language)
  • Functional knowledge of Salesforce (Service Cloud module)
  • Experience in Customer Relation Management and/or Mobile Workforce Management projects is a plus

If you have experience with Salesforce Service Cloud as a Business Analyst then please send your CV through this advert

Salesforce Business Analyst (French Speaking, Service Cloud Processes)

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon Skillsearch Limited having first sought approval of its client to find candidates for this position. Skillsearch Limited acts as both an Employment Agency and Employment Business




Reference: 1001079139

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