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HelpDesk Support

Consol Partners

Posted on Nov 6, 2020 by Consol Partners

Not Specified, Belgium
Immediate Start
Annual Salary

ConSol Partners are looking for a HelpDesk Support Engineer to work for our client based in Belgium.


- Demonstrable training with certification or equivalent through experience

- At least 5 years of experience on a helpdesk

- Helpdesk employee 1st and 2nd line

- Basic knowledge of ITIL Service Support

- General windows knowledge (1st and 2nd line)

- General AD knowledge (1st and 2nd line)

- Office + Office 365 (1st and 2nd line

- Basic knowledge of networks

- Good knowledge of common office hardware and software - Knowledge of MS Office Packages

- Be able to perform standard PC installations

- Experience in a public sector is an asset

- Experience with Topdesk is a plus

- Fluent Dutch speaking/writing

Technical context:

- Crew helpdesk during opening hours (8.30am-4.30pm)

- Enter telephone calls in the Topdesk program

- Independently record and resolve first and second line tickets

- If necessary (in case of failure at the Back Office), assist in the rollout of our computer park

Reference: 996376851

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