Desktop Services Lead (Spanish speaking)
Posted on Nov 6, 2020 by Gazelle Global Consulting
For one of the largest clients, I am seeking for 'Desktop Services Lead' for a 6-12 month contract in Madrid, Spain. Must be Spanish speaking.
- Must have a minimum of 4 years of experience in leading and managing a team of IT Deskside Support technicians.
- Must have demonstrated experience managing staff using metrics to drive performance.
- Must have experience managing teams and technologies that span across all end-user hardware and software.
- Team player with good communication, organizational, and strong interpersonal skills.
- Able to prioritize and drive to results with a high emphasis on quality
- Experience using IT Service Management software (ServiceNow, Remedy)
- Ability to lift and move equipment 40lbs.+
- Must be oriented to customer service and have the ability to work in front of the customers, utilizing remote tools, and through email.
- ITIL Certification.
It would be great if you also had:
- Microsoft Certified Help Desk Support Technician
- Apple Certified Mac Technician
- CompTIA A+
Please apply now if you are interested and available.