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Global Head of IT/Digital Transformation (SAP, Hybris, CX Commerce, Sa

Eursap Ltd

Posted on Nov 4, 2020 by Eursap Ltd

Brabant Wallon, Belgium
4 Jan 2021
Annual Salary

Global Head of IT/Digital Transformation (SAP, Hybris, CX Commerce, Salesforce, Qlikview). Permanent Job - English Speaking - Zaventem, Belgium (with ~20% travel) - Start Date: 4th January 2021 - Salary indication: Euros 170K/annum + 25% bonus at plan (related to financial targets - can go up to 50%!) + lucrative Private Equity package. End client.

Our end client based in Zaventem, Belgium, is looking to hire a Global Head of IT/Digital Transformation to take over from the current incumbent who retires next year.

About the company:

  • The company is a high value-add distribution company, it is private equity-owned, with a global presence and ambitions for quick and further growth. The company offers a casual working atmosphere, with a small internal team of highly experienced/senior IT professionals. There is very low staff turn-over with the existing team being happy and loyal - having all been at the company for many years.

  • The company has historically grown through a combination of bringing innovation to their customers and through Mergers & Acquisitions. In the future, the client has the vision to continue growing through M&A and among others, to further their reach in North America.

  • One of the strategic current initiatives of the group is to develop and implement best-in-class E-commerce solutions to drastically increase their sales through this channel and move to omni-channel distribution.

  • At the core of the client's IT environment is SAP (SD, MM, WM, SM, FI, FA, PI), this is followed by SAP Hybris used for the client's growing E-commerce approach - currently 20% of sales are online - the aim is to increase this to 40% rapidly. The client is moving from SAP Hybris to SAP CX Commerce, with this project starting next year.

  • Digital transformation is a key aspect of the client's IT plans. The client also uses Salesforce for CRM and Qlikview for BI, as well as a small number of other satellite IT systems.

The company in numbers:

  • Revenues of Euros 400M

  • 35.000 products

  • 40.000 customers

  • 20 countries

  • 1,000 employees

  • 15 internal employees in IT department

  • 7,000 deliveries per day

  • 34 warehouses

About the position:

  • Reports to: CFO

  • Interacts with: Executive Team Members, Direct Reports and all IT staff, Business Managers, Finance Managers, Service Managers, Vendors' and Customers' IT departments, IT Suppliers and any relevant IT users.

  • Principal Objectives: Leadership, management and development of the Digital & IT processes, strategies and goals to enable achievement of organizational and business objectives, including the digital transformation of the Company.

Position summary:

  • Global Head of IT/Digital Transformation: The ideal candidate should have good knowledge and hands-on understanding/background (a helicopter view) of the client s IT environment components - at the core, SAP and Hybris/SAP CX Commerce, considering the clients digital/E-commerce growth plans. Any exposure to Salesforce and/or Qlikview would be considered a bonus.

  • This is a multi-faceted position - you will be required to perform several diverse functions - broken down as approximately:

  • -20% CIO-type activities

  • -25% IT Project Management

  • -20% Solution Architect (Strategising/Design/Roadmap planning) activities

  • -15% IT-Business liaison activities (bridging the gap between IT and the business/challenging Stakeholders/board members)

  • - 20% Digital Transformation focus (SAP-Hybris integration management/Managing the move from SAP Hybris to SAP CX Commerce etc.)

  • International exposure: experience working for international companies and of managing teams remotely.


IT Strategy:

  • Together with the Executive Team and the business managers, define & align Digital & IT strategy (as part of the Company's business strategy)

  • Anticipate and react to major technology changes to ensure the maintenance of competitive systems, landscape and tools for the company, the user community and their needs for growth

  • Propose technologies, processes, systems, and tools to support the development of the Company with a specific focus on data management (customer data, supplier data, product data, performance data, pricing etc.)

  • Align IT team with the Company performances and objectives

  • Ensure buy-in of Company organization into new technologies and systems

IT Continuity and Security:

  • Manage the information, data integrity and security of the Company and its business units

  • Ensure that the day-to-day processes, the IT tools and the infrastructure are adequate to meet the required service levels

IT Roll-out in a Buy and Build environment:

  • Ensure a consistent roll-out of the Company's Digital & IT template (processes, systems, tools) into existing and newly acquired business units

  • To this purpose prioritize projects according to the defined goals and the available internal/external IT resources

  • Ensure proper and continuous training of the users

Management of IT resources:

  • Optimize costs of services through a mix of internal and external resources

  • Select, manage and control the third-party vendors, outsourced services and consultants

  • Recommend and monitor company infrastructure to support and guide individual divisions/departments/sites in computing and information technology efforts when taken outside of global IT


  • Develop talents within IT team

  • Review and approve major contracts for computing, information technology services, equipment, networking, and telecommunication

  • Define and manage the Global IT Budget and Expenditures

  • Assist in the compliance of legal requirements

  • Other duties as assigned

Leadership competencies:

  • Developing Others: Willingness to delegate responsibility, to work with others and to coach them to develop their capabilities

  • Result Management: Focusing on the desired result of your own or units' work; setting challenging goals, focusing effort on the goals, and meeting or exceeding them

  • Change Management: Demonstrating support for innovation and for organizational changes needed to improve the organization's effectiveness; supporting, initiating, sponsoring, and implementing organizational change; helping others to successfully manage organizational change

  • Team Leadership: Demonstrated skills and abilities needed to coordinate, facilitate, and participate in a collaborative approach to the completion of tasks and assignments

  • Impact & Influence: The ability to gain others' support for ideas, projects, and solutions

  • Customer Orientation: Demonstrated concern for satisfying external and/or internal customers

  • Helping Others to Achieve Optimal Results: Demonstrated willingness and capabilities for bringing support to stakeholders in achieving results

Functional competencies:

  • Resource Management: efficient and effective deployment of the organization's resources when they are required; including financial resources, inventory, human resources and skills, production resources or information technology

  • Process Management: apply knowledge, skills, tools, techniques, and systems to define, visualize, measure, control, report and improve processes with the goal to meet customer requirements profitably

  • Innovation/Continuous Improvement Management: allow and challenge the organization to respond to external or internal opportunities, and use its creative efforts to introduce new ideas, processes or products.; involve people at every level in contributing creatively to the Company's development; find profitable applications to use new technologies with the goal to reduce time to market without sacrificing on quality or customer needs

  • Analytical Skills: show the ability to gather and analyse information, and to visualize, articulate, and solve complex problems and concepts and make meaningful decisions

  • Communication Skills : proficiency in interpersonal, oral and written communication including the need to explain complex and/or technical information using clear and simple language; ability to actively listen to others and to present information and data to others in a understandable manner

  • Conflict Management: manage conflicts in such a way that disputes do not arise; Ability to identify and address differences that if unmanaged would affect the organization's objectives

Related Keywords: SAP, SAP Hybris, SAP CX Commerce, C/4HANA, Head of IT, Head of ICT, Head of IS, Head of Information Technology, Head of Digital, IT Manager, IT Director, Programme Manager, CIO, Digital Transformation, eCommerce, E-commerce, IT Strategy, IT Leadership

Reference: 994618640

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