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Oracle Unified Directory Ops Engineer

Request Technology - Robyn Honquest

Posted on Nov 1, 2020 by Request Technology - Robyn Honquest

Charlotte, NC 28201
Immediate Start
$110k - $125k Annual

Oracle Unified Directory Ops Engineer

You will provide the first line of support for Oracle Unified Directory Ops Engineer. LDAP Directory monitoring of all OUD incident related calls.

If you are a SailPoint or Oracle Unified Directory professional seeking to make an impact in a dynamic field, you will find our Company environment to be collaborative, inclusive, and full of growth opportunities. Stepping into this opportunity, you will join the Oracle Directory Services and Identity Management Operations team within Compute Services and Technology Solutions. Join our team, and you'll find challenge and reward in a culture of innovation, support, and balance.

Key Responsibilities

  • Provide first line of support for Oracle Unified Directory (OUD) LDAP Directory Infrastructure
  • Provide proactive Monitoring of all OUD environments
  • Participate in SWAT and Incident related calls with application areas
  • Assist in troubleshooting issues within defined SLAs for the OUD LDAP Directory Infrastructure
  • Change and Release Management Responsibilities: creation and scheduling of Changes required for the execution of Infrastructure Tasks
  • Assist in preparation of Consumption and Capacity reports (CPU, memory, availability, etc.)
  • Assist with creation, maintenance and updates of documentation related to Infrastructure processes and procedures
  • Assist with Performance testing and documentation of test results
  • Execute basic Operational tasks via scripts and documented procedures for the Oracle Unified Directory Infrastructure
  • Provide administration and support of SailPoint IIQ products as needed for business requirements
  • Manage a fully integrated, highly available application environment
  • Utilize knowledge of Oracle databases and their interaction with the Solaris/Linux Operating System to support our IDM platform
  • Review and support technical components for complex applications, monitoring of infrastructure components
  • Plan and execute ITIL activities for incidents, problems, changes and enhancements
  • Incident investigation, diagnosis and incident resolution
  • Effectively communicate with peers, quality control, testing and other technology teams
  • Provide administration and support of Identity Manager products and Java language
  • Utilize knowledge of Solaris/Linux with basic Scripting skills for platform support


  • Working knowledge of LDAP protocol, LDAP queries (creating search queries, query content, filtering, etc.)
  • Working knowledge of an LDAP browser (setup, functionality, query results, etc.)
  • Experience with Scripting (Javascript, VBScript, Powershell) and SQL queries
  • Working knowledge of Networking (DNS, Load Balancers, OSI model, Firewalls)
  • Working knowledge of Unix and RHEL 6/7 Linux platforms including:
  • Hardware performance and capacity commands
  • Text editors (commands, etc.)
  • Log Reviews - ability to identify errors/issues and troubleshoot
  • 4+ years of relevant ODS/OUD (or relevant IAM) experience working with IIQ 7.x, Identity integrations, including one or more of Active Directory, LDAP, ISAM and other cloud/federated Identity Management systems
  • 3+ years of Java web application development and supporting various authentication protocols (Kerberos, LDAP, OAuth, SAML, etc.)

Reference: 990650068

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