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Windows Support Analyst 12 month rolling Paris must speak French and E

Next Ventures Ltd

Posted on Nov 1, 2020 by Next Ventures Ltd

Paris, France
Immediate Start
Annual Salary

Windows Support Analyst 12 month rolling Paris must speak French and English.

My client is looking for a helpdesk/User Support Engineer who is fluent I French


User Support/Helpdesk/Help Desk Operator - to Manager & User support Offer support and technical assistance to customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers
. Mobile Iron
. Ivant or Landesk
. Knowledge of IT hardware, Windows OS, MS Office
. Able to do basic troubleshooting on cabled and wifi issues
. Customer minded, with good communication skills
. Friendly, professional and helpful in contacts with customers
. Able to work independently after the received training
. Have a good team spirit to work in a team
. Knowledge of Citrix, Active Directory and networking are a strong asset

Main Tasks:
. 1st line - 2nd line IT helpdesk support:
. Providing solutions based on the knowledge base or escalation to next level for issues out of scope.
. Register IT questions and problems communicated by end-users over the phone and mail.
. Close follow up on your assigned tickets and emails.
. Working at the customer

For more information please call Dilan or email (see below)

Reference: 989912691

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