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Global Complaint Resolution Engineer

Posted on Nov 1, 2020 by Randstad (Schweiz) AG

Not Specified, Switzerland
1 Dec 2020
Annual Salary

Global Complaint Resolution Engineer

We are looking for an Engineer as a Contractor to join our team located in Rotkreuz. You will be responsible for technical product complaints escalated by the company's regional service teams for the MagNA Pure and LightCycler Instruments. Currently a major part of our workload is to support instruments used for COVID-19 testing. Come be part of a team that is part of the global pandemic solution.

Tasks & Responsibilities:

Full accountability for individual customer complaints, with fast response time

Troubleshooting & problem solving methodology to resolve the customer complaints

Communicate results to the case initiator and other relevant stakeholders in a proactive and timely manner

Determine and provide workarounds and drive for resolution, as appropriate

Collaborates with interfaces such as Production, Research & Development, Product Management, Investigation Teams and Customer Support Centers to contribute to issue resolution.

Must haves:

Bachelor degree or similar (preferably in Engineering/Information Technology, Process Engineering or equivalent professional experience).

Previous technical work experience supporting laboratory equipment, instruments (PCR equipment, test analyzers) or software.

At least 3 years of experience in customer service and support

Previous work experience in the diagnostic industry in either technical product support or equivalent experience with a focus on hardware engineering.

Strong ability for problem solving.

First experience with GMP is a plus.

Excellent spoken and written English, additional languages is a plus.

Communicate ideas easily and openly to varied audiences.

Detailed-oriented working style and the ability to organize prioritize and delegate effectively.

If it's an interest to you then send your CV ASAP and if the profile looks interesting then I will be happy to speak with you to share more details regarding the position. Incase not, than I will reach out to for an another suitable role for sure.

It's an urgent position with a deadline to submit the candidates, so please reply soon.

Reference: 989912670

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