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Access Management Ops Engineer - ISAM

Request Technology - Robyn Honquest

Posted on Nov 1, 2020 by Request Technology - Robyn Honquest

Irving, TX 75014
Immediate Start
$110k - $125k Annual

Access Management Ops Engineer ISAM

This is an administration operational support position. Keys are Access Management, ISAM infrastructure support. You will do performance testing, patching, updates, onboarding, fixes.

The Access Management Operations Engineer designs, develops, and deploys portions of cloud and local systems, applications, and technical solutions to provide and maintain cybersecurity for the organization technology architecture and products.

Key Responsibilities

  • Provide application support during respective shift in the Follow the Sun model
  • Participate in Enterprise Command Center resolution and Incident related calls with client application areas
  • Deep dive troubleshoot issues within defined SLAs for the ISAM Infrastructure
  • Change and Release Management Responsibilities: Manage Changes required for the execution of Infrastructure Tasks via the Allstate Change Management process (representation at all review meetings; obtain approvals)
  • Create new or optimize existing scripts for generation and distribution of Consumption and Capacity reports (CPU, memory, availability, etc)
  • Manage documentation related to Infrastructure processes and procedures
  • Responsible for Performance testing and documentation of test results
  • Responsible for execution of Operational and day to day efforts/tasks via scripts and documented procedures for the Infrastructure, including patching, updates, onboarding and fixes for the environment

Job Qualifications

  • Bachelor's Degree: Computer Science or equivalent
  • 2 - 3 Years Identity and Access Management Support Experience
  • Working knowledge of any Access Management product (Preferably ISAM and Auth0 or like product)
  • Working knowledge of any Federations product (Specifically SAML 2.0)
  • Knowledge of Web based applications including:
    • Browsers, headers and HTTP/https protocols
    • Cookies and cookie handling
    • SSL and certificates
    • OAuth, SAML, XML and attribute handling
  • ITIL knowledge (Incident Management, Problem Management, Change Management and Release Management)
  • Working knowledge of Networking (DNS, Load Balancers, Firewalls)
  • Working knowledge of Unix and RHEL 6/7 Linux platforms including:
    • Hardware performance and capacity commands
    • Text editors (commands, etc)
    • Log Reviews - ability to identify errors/issues and troubleshoot
  • Understanding of PowerShell and UNIX Shell Scripting

Reference: 989580600

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