This Job Vacancy has Expired!

Telephonist/Customer Service

Harvey Nash IT Recruitment Switzerland

Posted on Oct 29, 2020 by Harvey Nash IT Recruitment Switzerland

Zürich, Switzerland
Accountancy
Immediate Start
Annual Salary
Contract/Project



For our client in Zurich, Swiss Bank, we are looking for Clerk/Operations Analyst for a 9 months project


Key responsibilities:


Telephone support for private customers online and mobile banking with regard to Secure-Sign concerns (new security procedure): navigation aid, information, support with initial registration and use.


Overview of the department/team (team size, backgrounds, personalities ):


* Mixed team from young to old


* International team with different nationalities


* Open personalities


Challenges Contractor will be facing in this role:


Working hours Mon-Fri between 8:00 am-10:00pm (8 hours), Saturday, Sunday and public holidays from 9:00 am-4:00pm in shifts


Essentials Skills and Qualifications:


* Commercial or equivalent completed training


* Very good oral language skills in German, French, English and/or Italian


Desired Skills and Qualifications:


* Call/contact center experience is an advantage


* Good PC user skills


* Enjoyment of telephone contact with customers


* High customer orientation and quality awareness


* Communicative, reliable and resilient personality


Candidate Value Proposition:


* Comprehensive on-the-job training


* Support of our steadily growing online banking customers with regard to secure sign inquiries (login procedure)


* Possibility for permanent employment


* Opportunities to join the bank, including career changers




Reference: 987651982

Set up alerts to get notified of new vacancies.