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First Line Support Analyst

Sanderson Recruitment Plc

Posted on Oct 27, 2020 by Sanderson Recruitment Plc

Huddersfield, Yorkshire, United Kingdom
Immediate Start
£18k - £18k Annual

First Line Support Analyst

A 1st line service desk analyst is required to join a well-established business in Huddersfield. My client specialise in business support services and are looking for someone with experience delivering high quality IT support in a professional capacity.

Key Responsibilities: -

  • Respond to support requests within agreed SLA's

  • Maintains accurate record of user requests, contact details, activities and outcomes

  • Owns support requests through their life cycle, communicating updates to internal and external customers as needed

  • Document information relating to support requests, ensuring all required data is entered into the database

  • Provide end-user support in person or remotely

  • Troubleshoot common computer hardware and software issues.

  • Provide training to new users on IT systems (password changing, printers, network storage locations, etc.)

  • Maintain a log of all support provided and solutions applied.

  • Install new computers and capture accurate asset information.

  • Create new user accounts in accordance with existing templates.

As a 1st-line support analyst you will have to following skills: -

  • An understanding of: -

    • Microsoft Active Directory

    • Office 365

    • Common software, hardware and firmware fixes

    • TCP/IP

    • DNS

    • DHCP

  • Excellent customer service skills

  • Excellent communication skills

  • Commitment to self improvement

A Microoft, ITIL, CompTIA or similar qualification would be beneficial.

If this role sounds of interest please submit your CV in the first instance.

Reference: 985381947

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