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IT Support Analyst


Posted on Oct 22, 2020 by Networkers

Brussel, Belgium
Immediate Start
€280 - €280 Daily

An IT Service Provider is requiring an IT Support Analyst to join their end client based in Brussels, Belgium.


  • 1st line support analysis of application incidents

  • Recording, tracking and monitoring of business workflow application incidents, problems and impediments up to their resolution

  • Organisation, implementation and maintenance of (IS) support

  • User guidance and support regarding the use of information systems/ICT tools, by phone and e-mail

  • Analysis, tracking and monitoring of business workflow application incidents, problems and impediments up to their resolution

  • Analysis of business cases, requirements and processes

  • Business model analysis

  • Reviewing and aligning ICT processes and business requirements

  • Analysis user requirements

  • Functional and technical documentation

  • Mastering of information sites and maintenance of the unit's knowledge base

  • Follow-up of service quality in the context of incident, problem and impediment management

  • Management and follow-up of user requests

  • Guidance regarding the use of information systems

  • Management of incidents related to information systems; reporting

  • Conception and organisation of user documentation for information systems

  • Conception and management of IS and ICT end user support and assistance

  • Participation in user, service and project meetings

  • Depending on the circumstances, the support manager may be requested to provide assistance or support in the resolution of production issues.


  • Proven experience in the abovementioned tasks is essential.

  • Knowledge of the relevant products, methodologies and technologies required for the specific request

  • Very good knowledge in ITIL procedures and the related support tools is a major asset

  • Good knowledge of business workflow application analysis tools (eg PL/SQL, SOAP-UI) is an asset

  • Very good knowledge of MS Office tools is mandatory

  • Ability to apply high quality standards to all tasks

  • Ability to cope with fast changing technologies used in application developments

  • Ability to participate in multi-lingual meetings, ease of communication.

  • Very good command of the English language is mandatory; knowledge of other community languages is an asset

  • Capability of integration in an international/multi-cultural environment, rapid self-starting capability and experience in working in team.


  • Minimum 6 years of professional experience with higher post-secondary school degree

  • Minimum 9 years of professional experience without higher post-secondary school degree

Specific expertise

  • Good knowledge of specific support tools or techniques and documentation writing in the context of business workflow application end user support and assistance

Contract for 3 months initially paying €280 per day freelance. Must be willing to be based in Brussels and to work freelance with an EU registered company. Fixed Term Contract salary rates available at request.

Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Networkers and may assist with processing your application.

Reference: 979436555

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