IT Service Desk Analyst
Posted on Oct 20, 2020 by Coventry Building Society
Consequently you will have to ensure all communication, written and verbal, to users is polite, helpful and accurate whilst maintaining data protection and information security standards. Thus strong written and verbal communication skills are essential along with excellent customer service skills.
As a team, we work really closely with each other and various areas of IT. This enables us to maintain a 'family' feel to what we do; you'll support, care and succeed together. Within this close-knit team, you'll have opportunities to grow with us and to play a key part in a thriving, growing organisation -you'll feel like you belong. Appealing, right?
That's not all! We're passionate about what we do, whether this is conducting our key processes, making change happen to procedures or supporting the local community.
You'll take pride in being here, and to make sure that you can cram all of this into a typical week as a Service Desk Analyst, we are closely aligned to the Society values. These are designed to make sure you'll do what's right and we deliver our main promise; putting members first.
If you have the required skill set and desire to be part of our success please do not hesitate to make an application.
• Excellent customer service skills
• IT infrastructure support experience
• Data Protection Act
• ITIL Foundation Certificate
• Microsoft-based environments
This position is on a shift rota basis covering the hours from 07:00-20:00.
Internally this role is known as Senior Technical Support Analyst.
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£150 - £150 Daily
£20k - £24k Annual
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£23k - £25k Annual