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IT Service Desk Analyst - German + Dutch or French + English

Posted on Oct 16, 2020 by TALENT - IT

Brussel, Belgium
IT
Immediate Start
Annual Salary
Full-Time


Our European helpdesk is looking for a new:

IT Service Desk Analyst - German + Dutch or French + English

Any other language is an asset (Spanish, Italian, French, Danish, Finnish, Norwegian, Portuguese, Russian, Swedish, Turkish)

Your mission:

  • To provide a single point of contact for all IT related requests
  • Ensures that requests are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures
  • Provide first level support to Users for systems, products, services
  • Own all calls to resolution
  • To provide statistical information and reports when required
  • Proactively work to achieve a high level of first time fixes

Tasks

  • Provides an effective interface between Users and service providers, including
    logging/documenting Incidents, Problems and Changes. Effectively communicates call progress and ensures all diagnostic information is provided for error resolution and incident analysis.
  • Assists Users in making more effective use of systems, products and services, making initial diagnosis of issues and giving clear and concise advice on known solutions where applicable.
  • Provides clear and concise information on Changes, Known errors, Changes in availability, New Facilities, etc.
  • Maintains accurate log entries of requests with call/resolution & follow up details. Follows agreed procedures and maintains documentation/knowledge base to establish possible solutions to calls.
  • Follows agreed procedures and responds to requests by providing information to enable Users to solve their issues.
  • Promptly allocates unresolved calls as appropriate, by adhering to set escalation procedures.
  • Follows agreed procedures, maintains and reports up to date and accurate inventory information on the organisation's IT assets and User information.

Profile

  • ITIL certified is an asset, not a must
  • Educated to High school level
  • Language (fluent): Dutch/German/English. Proficiency in English is required for internal communication
  • 1-2 year(s) experience in a similar position (0-1 year for junior role)
  • Ability to learn new ideas and concepts and respond flexibly to challenges
  • Displays the ability to work in a co-operative, pro-active and flexible way with
    customers of all levels of seniority
  • Preferable IT based qualifications (MCP, etc)
  • Experience and interest in client hardware & software
  • You have the necessary documents and permits to live and work in Belgium

Competencies

  • Communication
  • Personal Effectiveness
  • Interpersonal Skills

Further information:

  • MAIN CONTACTS: IT Service Desk Manager and Teamleaders, external parties, Local Support managers and professionals, Central IT Service Providers, and various Business Users.
  • REQUIRED LANGUAGES:
    Depending on the country you are working for: German, Dutch or French and English. Any other language is an asset (Spanish, Italian, Portuguese, Russian, Danish, Swedish, Norwegian, Finnish, Turkish).

What we offer

  • Permanent contract, full-time
  • An international company in full growth
  • A human-sized company focused on long-term employee development (Kyosei, our corporate philosophy), our Academy offers a comprehensive training programme for all new employees, including: on-the-job training with driven & experienced colleagues, business introduction meetings and e-learnings.
  • You have the opportunity to work regionally, close to home.
  • An attractive remuneration package complemented by various fringe benefits: Meal vouchers, year-end bonus, Medical Insurance, Pension scheme, Long Term Group Disability Cover, 20 holidays per year + 12 recuperation days, Staff Purchase Scheme, Company restaurant.

Interested?

Would you like to work for one of World's most admired brands? Then you've come to the right place at our company! Apply quickly, we look forward to meeting you!




Reference: 974454507

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