IT Service Owner - Business Processes

Posted on Oct 16, 2020 by Experis AG

Zürich, Switzerland
Immediate Start
Annual Salary

IT Service Owner - Business Processes

Experis is the global leader in professional resourcing and project-based workforce solutions.

On behalf of our client, a leading financial institution in Zürich, we are looking for an IT Service Owner who will be responsible for the delivery of the end to end IT Services within the Business Processes tool including understanding and tracking the service dependencies, on-going maintenance and being the first point of contact for all service life cycle related questions

Main responsibilities

  • Monitoring of availability of services

  • Monitoring of End-of-day processing (transaction data integration) and integration with surrounding systems

  • Monitoring and improvement of system performance

  • Provide Consultancy to 2nd Level Support and provide 3rd level support

  • life cycle management and IT Service Roadmap

  • Monitor and report SLA for IT Service

  • Partaking in projects as Subject matter expert for Process and Case Management

  • Coordination of deployments into User Acceptance Test environments and Production environments

  • Provide ITSCM (IT Service Continuity Management) and organize Disaster Recovery tests

  • Maintain IT Documentation

  • Review and approve system/service documentation and operations manuals

Your skills:

  • Experience in application management (life cycle, maintenance, operation) and enforcing mature and stable application operation in an environment, where agile projects still extend the application under high pressure

  • Experience in the operation of structured and unstructured processes (BPMN/CMMN Notation) preferably on a technology stack with Linux, Shell Script, Oracle, SQL, Spring framework, Jenkins, Maven, Docker, Kubernetes

  • Understanding of Client & Master Data with their processes (front/Back Office/compliance/legal)

  • Understanding of software development/customization processes

  • Deep process knowledge for CtB (Project Management, IT-Governance, Change Management ) and RtB (Service Management and Operational Process, ITIL)

  • Preferrably good understanding of software architecture, enterprise architecture and development processes

  • Good coordination and communication skills

  • Stakeholder management and service coordination with affected partners from Business Product Management, Business Operations, IT

If you are interested in this opportunity, we look forward to receiving your CV or if you have any questions, contact Jane Leese.

We can only consider Swiss nationals or professionals possessing a valid EU passport for this engagement.

Reference: 973581326

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