1st/2nd Line Helpdesk Consultant (User Support) - Brussels, Belgium -
Posted on Oct 16, 2020 by Octopus Computer Associates
1st/2nd Line Helpdesk Consultant (User Support) - Brussels, Belgium - French and Dutch speaking
(Helpdesk, Help desk, Support, Windows, Citrix, Active Directory, Hardware, Office, Networking, 1st Line, First Line, 2nd Line, Second Line)
One of our Blue Chip Clients is urgently looking for a 1st/2nd Line Helpdesk Consultant.
Please find some details below:
Description: User Support/Helpdesk/Help Desk Operator - to Manager & User support Offer support and technical assistance to customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers
Fluently in Dutch, French and English
Solution minded thinking
Knowledge of IT hardware, Windows OS, MS Office
Able to do basic troubleshooting on cabled and wifi issues
Customer minded, with good communication skills
Friendly, professional and helpful in contacts with customers
Eager to learn and self-improve
Able to work independently after the received training
Have a good team spirit to work in a team
Knowledge of Citrix, Active Directory and networking are a strong asset
1st line - 2nd line IT helpdesk support:
Providing solutions based on the knowledge base or escalation to next level for issues out of scope.
Register IT questions and problems communicated by end-users over the phone and mail.
Close follow up on your assigned tickets and emails.
Please send CV for full details and immediate interviews. We are a preferred supplier to the client.