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Manager of Client Experience

Posted on Oct 11, 2020 by Visionaire Partners

Marietta, GA 30006
IT
Immediate Start
Annual Salary
Full-Time


Manager of Client Experience

Exciting career opportunity for a Manager to join a progressive software firm. You will oversee the delivery of our software through our channel partner program.

RESPONSIBILITIES:

  • Manage a team of Project Managers and Team Leads
  • Oversee software implementations
  • Serve as the POC to our channel partner
  • Manage stakeholders (internal, external, and partner)
  • Responsible for continuous improvement of implementation quality and speed
  • Serve as primary escalation point for customer and delivery issues
  • Manage, monitor, and report on our portfolio of delivery engagements
  • Hire, train, and mentor associates
  • Collaborate with Product and Support teams on customer feedback, feature enhancements, product development, and testing

This opportunity is a direct-hire position and an excellent opportunity to take your career to the next level. We are working 100% remote now and plan to continue, except for occasional management meetings in our Marietta office. During COVID, you are not required to do any in-person meetings.

REQUIRED SKILLS:

  • 3+ years of people management experience (hire, fire, training, etc.)
  • Strong project management experience
  • Experience working with external clients on software implementations
  • Experience facilitating meetings and gathering requirements
  • Ability to do presentations for external clients
  • Strong leadership and mentoring skills
  • Excellent communication skills
  • Consultative personality

PREFERRED SKILLS:

  • Experience managing high volume and rapid software implementation projects (ie, ten projects simultaneously that last an average of 4 to 8 weeks) where the implementation process is standardized and repeatable
  • Experience working with channel partners
  • PMP
  • ERP software
  • Financial software
  • Six Sigma
  • SaaS
  • Agile
  • Oracle
  • SQL
  • Software configuration
  • Data Modeling
  • Data analytics and analysis
  • Linux
  • Data Warehouse

Must be authorized to work in the U.S./Sponsorships are not available.




Reference: 969401802

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