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IT Service Owner for Channels Content Solutions

Posted on Oct 7, 2020 by Harvey Nash IT Recruitment Switzerland

Zürich, Switzerland
IT
Immediate Start
Annual Salary
Contract/Project



For our client, Swiss Bank, we are looking for an IT Service Owner for Channels Content Solutions for a long term project in Zurich.


Job description:


IT Channels sector supplies solutions for the needs of our different individual and corporate client segments which vary from a portal offering for institutional clients to eBanking/Mobile Banking for private clients as well as further trading, mobile solutions and data feed services. Usage is on a global scale with respective regulatory requirements. Our strategic digital transformation roadmap drives a large portion of the change in the unit. The Mobile Solutions & Content Distribution team is involved in operating an enterprise content delivery solution for upcoming demands in this area. The heterogeneous infrastructure integrates various use cases with content distribution to clients on various channels (eg investment ideas sent to clients' E-banking as digital content). The role for this position will include the end-to-end responsibility for the IT service for automated content distribution according to specific interfaces and underlying rule engine(s). The resource is responsible for the day-to-day operations and will support project streams which are part of a strategic and multi-year digitization program. We offer a highly interesting environment in a motivated team with a "change" spirit.


Tasks:


* Service planning (life cycle, service enhancements and continuous improvements)


* Stakeholder management and service coordination with affected partners from Business Product Management, Business Operations and various IT units


* Incident- and defect management (analysis, proactive tracking and escalation management)


* Analysis of Change Requests, release planning


* Subject matter expert of end-to-end processes, logical and physical architecture


* Service management (SLA/OLA control)


* Service monitoring, availability control, handling of incidents and problem tickets (evaluation, coordination, reporting)


* Maintenance support in terms of life cycle changes, application documentation, regular controls, statistics, etc.


* Support of test preparation and execution, release support


* Analysis for incidents and defects, tracking and coordination with internal and external providers


Experience


* University degree in computer science or similar


* Proven experience within financial industry - solid knowledge of underlying banking processes and data regulatory requirements


* Proven experience with enterprise content management solutions for multiple e-channels and its challenges especially regarding content distribution


* Proven expert knowledge within the technical integration of content distribution (and underlying campaign management) for various target client groups


* Profound skills within software development


* Experience using XML, JSON and/or HTML(5)


* Experience in web services (REST API)


* Know how in banking operations and incident management as an additional asset


* Good skills within application and vendor management


* Strong coordination and presentation capabilities


* Plus: knowledge in containerized solutions (Kubernetes, Docker et al)


* Plus: experience in server system engineering and configuration




Reference: 966147383

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