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L1 Support with T24, Zurich

Posted on Oct 1, 2020 by Michael Bailey Associates - UK Contracts

Zürich, Switzerland
IT
Immediate Start
Annual Salary
Contract/Project


My Client, an IT Services provider who is currently on an exciting growth curve are seeking L1 Support Analysts with T24 experience on an urgent basis.


This is a contract opportunity based in Zurich which also gives you the possibility of getting internalised by our client.


Key Responsibilities:



  • Diagnosing, troubleshooting, and supporting new solutions that solve the root cause of customer problems in tickets elevated from our L1 support team.

  • Writing step-by-step processes, technical solutions, and ticket updates to customers using clear and concise English.

  • Learning new products quickly and effectively. When given access to user and developer documentation, knowledge base articles, source code, and infrastructure be able to develop a layered understanding of how the product works end-to-end.

  • Though you will not be developing in this role, but you will need to read and understand code, write scripts, query databases, and scrutinize dense log files while troubleshooting.


Candidate Requirements:



  • Minimum 10 years of T24 experience in a support or development role on T24 Release 15+

  • Knowledge of Java/TAFJ/Kafka/MongoDB/Informatica preferred

  • Minimum 5 years of experience with customer-facing support. The solutions you provide are highly technical, but a customer-focused approach to ticket handling is essential to provide a great experience.

  • Minimum 5 years' experience working on Unix and Windows applications

  • Private, Wealth banking knowledge preferred but not necessary

  • Knowledge of Temenos Payments Hub (TPH) is highly desirable

  • Good communication skills and able to interact with IT and Business clients with ease and confidence

  • Good knowledge of agile/Scrum/Kanban methodologies


We welcome applications of consultants' who match most of the above requirements and are available on a short notice. There is a competitive daily rate available for the contract; alternative market rates are also welcome.


Michael Bailey International is acting as an Employment Business in relation to this vacancy.




Reference: 961359361

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