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IT Support - T24

Posted on Oct 1, 2020 by Experis AG

Zürich, Switzerland
Immediate Start
Annual Salary

IT Supporter - Level 1 with T24

Experis IT Switzerland is currently on the search for an experienced IT Supporter with T24 experience to join one of their clients, a well-known company. For this temporary assignment based in Zürich, we are in search of an English-speaking candidate who is available to start in a short notice.

Key responsibilities:

He/She will be diagnosing, troubleshooting, and supporting new solutions that solve the root cause of customer problems in tickets elevated from our L1 support team.

  • Writing step-by-step processes, technical solutions, and ticket updates to customers using clear and concise English

  • Learning new products quickly and effectively. When given access to user and developer documentation, knowledge base articles, source code, and infrastructure be able to develop a layered understanding of how the product works end-to-end.

You will not be responsible for development in this role, but you will need to read and understand code, write scripts, query databases, and scrutinize dense log files while troubleshooting.

Your profile:

  • Prior experience of working with T24 experience in a support or development role on T24 Release 15+

  • 4+ years experience working on Unix and Windows applications

  • Minimum 4 years of experience with customer-facing support. The solutions you provide are highly technical, but a customer-focused approach to ticket handling is essential to provide a great experience

  • Practical skills with Java/TAFJ/Kafka/MongoDB/Informatica is a nice-to-have

  • Strong communication skills

  • Prior exposure in Agile/Scrum/Kanban methodologies

  • Fluency in English

Location: Zürich

Start Date: ASAP

Duration: 6 months with further option of extension

Workload: 100%

Apply today to secure your chances in this interesting opportunity for a fast growing company.

Reference: 961359271

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