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L1 Support with T24 experience

Posted on Oct 1, 2020 by eTeam Inc.

Zürich, Switzerland
Immediate Start
Annual Salary

Job Title: L1 Support with T24 experience
Location: Zurich, Switzerland
Type: Contract/Permanent

Key Responsibilities:

  • Diagnosing, troubleshooting, and supporting new solutions that solve the root cause of customer problems in tickets elevated from our L1 support team.
  • Writing step-by-step processes, technical solutions, and ticket updates to customers using clear and concise English.
  • Learning new products quickly and effectively. When given access to user and developer documentation, knowledge base articles, source code, and infrastructure be able to develop a layered understanding of how the product works end-to-end.

What you will be doing:

  • Solving complicated or never-before-seen issues with your technical and product expertise.
  • Continuously growing your depth of knowledge on the products you support, as well as expanding to new technologies and domains.
  • Sharpening your technical skills by deep diving into source code, databases, logs, and traces to get to the root cause of any issue.
  • Monitoring application close of business ( end of day ) for weekly, monthly, quarterly and year end jobs
  • Perform application health checks and monitoring
  • Raising tickets from batch monitoring teams in case of issues faced
  • Analysing and documenting root cause of issues
  • Perform ad-hoc transaction report and data requests
  • Understand locking and MQ queues
  • Environment and Integration management
  • Payment messages and status related tickets
  • Able to assist with taxation related and transaction related issues
  • Preventive maintenance checks
  • Working closely with Level 3 team during outages
  • Minor application configuration changes
  • Release testing to UAT and production
  • Support changes released by CTB & Level 3 teams

What you will NOT be doing: You will not be developing in this role, but you will need to read and understand code, write scripts, query databases, and scrutinize dense log files while troubleshooting.

Candidate Requirements:

  • EU Passport holder eligible to work in Zurich.
  • Minimum 5+ years of T24 experience in a support or development role on T24 Release 15+
  • Knowledge of Java/TAFJ/Kafka/MongoDB/Informatica preferred
  • Minimum 5 years of experience with customer-facing support. The solutions you provide are highly technical, but a customer-focused approach to ticket handling is essential to provide a great experience.
  • Minimum 5 years' experience working on Unix and Windows applications
  • Private, Wealth banking knowledge preferred but not necessary
  • Knowledge of Temenos Payments Hub (TPH) is highly desirable
  • Good communication skills and able to interact with IT and Business clients with ease and confidence
  • Good knowledge of agile/Scrum/Kanban methodologies

Reference: 961359268

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