T24 Support Role
Posted on Oct 1, 2020 by Gazelle Global Consulting
T24 Support Analyst
Diagnosing, troubleshooting, and supporting new solutions that solve the root cause of customer problems in tickets elevated from our L1 support team.
Writing step-by-step processes, technical solutions, and ticket updates to customers using clear and concise English.
Learning new products quickly and effectively. When given access to user and developer documentation, knowledge base articles, source code, and infrastructure be able to develop a layered understanding of how the product works end-to-end.
What you will NOT be doing:
You will not be developing in this role, but you will need to read and understand code, write scripts, query databases, and scrutinize dense log files while troubleshooting.
Minimum 10 years of T24 experience in a support or development role on T24 Release 15+
Knowledge of Java/TAFJ/Kafka/MongoDB/Informatica preferred
Experience with customer-facing support. The solutions you provide are highly technical, but a customer-focused approach to ticket handling is essential to provide a great experience.
Experience working on Unix and Windows applications
Private, Wealth banking knowledge preferred but not necessary
Knowledge of Temenos Payments Hub (TPH) is highly desirable
Good communication skills and able to interact with IT and Business clients with ease and confidence
Good knowledge of agile/Scrum/Kanban methodologies