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Voice Analyst/Engineer (Skype - Avaya - Contact Center)

Posted on Sep 30, 2020 by Experis AG

Zürich, Switzerland
IT
Immediate Start
Annual Salary
Contract/Project


Voice Analyst/Engineer (Skype - Avaya - Contact Center)


Experis is the global leader in professional resourcing and project-based workforce solutions. Our suite of services range from interim and permanent recruitment to managed services and consulting, enabling businesses to achieve their goals. We accelerate organisational growth by attracting, assessing and placing specialised professional talent.


On behalf of our client, a leading financial institution in Zürich, we are looking for a Voice Engineer with PBX environment experience such as Skype Enterprise Voice and Avaya.


Overview of the project:


  • Our client's end user services function is seeking a candidate to analyze use cases of current voice solution (Avaya, Skype, Contact Center) to perform a comparative analysis to migrate the functionality to products such as Microsoft Teams and/or Zoom. The role will initially be project based with the opportunity to get involved in various streams.

Responsibilities:



  • Analyse and Architect/Engineer on the various voice solutions. Business and functional use case. This will involve use case analysis, prototyping, solutioning, blueprints, road-mapping, technical delivery and syndication with multiple stakeholders and peer technical groups through detailed documentation & presentations

  • Analyze current Skype and/or Avaya infrastructure

  • Create an exhaustive list of voice use cases currently used in the bank

  • Create list of functionalities available in cloud platforms such as Teams, Zoom etc.

  • Create a comparative gap Matrix of the functionalities/use cases that can be achieved by cloud solutions

  • Advise key sponsors on various feature and functionality options available in the cloud solutions including but not limited to native supportability, workarounds etc.


Skills:



  • 2+ years of experience in Voice Analysis/Voice Engineering

  • In depth understanding of on-premise voice functionality and PBX environments such as Skype Enterprise Voice, Avaya (2+ years of experience)

  • Understanding of Media gateways such as Ribbon, Oracle and AudioCodes

  • Technical skills ideally in an engineering role involving requirement analysis, design and testing

  • Understanding of cloud solutions such as MS Teams, Zoom etc.

  • Excellent communication skills on every level, especially with multiple stakeholders


Desired skills:



  • Knowledge of Active Directory, contact centers, SIP trunks, IP phones, PKI [Public Key Infrastructure], Windows Server 2012/2016

  • Microsoft based cloud concepts (Azure, Office365)


Interested in this opportunity? Kindly send us your CV today through the link in the advert. However should you have any questions please contact Sophia Biafora.






Reference: 960099637

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