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CRM Business Analyst - Contract - Ireland - €450 p/d (Remote Option)

Posted on Sep 26, 2020 by Trilogy International

Not Specified, Ireland
Immediate Start
€450 - €450 Daily

Trilogy are currently looking for a CRM Business Analyst on behalf of our Irish Financial Services client on a contract basis.

This is an exciting opportunity to join a successful company, operating in a rapidly growing market.

You will work with key business stakeholders to define and document business processes and requirements.


  • Ensure systems and changes are smoothly transitioned into operation including, supporting documentation and required user training.
  • Assist the business teams in modelling as-is & to-be processes and in identifying issues and opportunities for improvement.
  • Work with Business owners, the Business Analyst Team and technical IT Development teams to understand fully the business requirement and document accordingly.

Essential Experience:

  • High level understanding of technical concepts - including Datamodelling
  • Experience in preparing and conducting business analysis workshops
  • Management of the full life cycle of a project and multi-disciplinary teams
  • 3 years + experience in a Business Analyst role for a CRM platform implementation
  • User Research and Personas
  • Customer Journey Mapping and Design
  • User Experience design
  • Data analysis and design for driving data insights and user experience
  • Conducting Design Sprints and co-creating experiences with business users
  • Service Blueprinting/Process Design

Skills/Behavioural Competencies

  • Excellent analytical and problem-solving skills.
  • Excellent communication skills.
  • Results focused; competitive drive and ability to work under pressure
  • Ability to prioritise and multi-task within the role.

The role is remote however as our client is Irish they will need someone who will be able to do work in Ireland when needed.

Reference: 957347497

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