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Functional Consultant - Dynamics 365

Posted on Sep 25, 2020 by Gazelle Global Consulting

Amsterdam, Noord-Holland, Netherlands
IT
Immediate Start
€450 - €550 Daily
Contract/Project


My client is a prominent and well-regarded global solutions provider. They currently have an urgent and pressing need for a Dynamics CRM Functional Consultant.


The CRM Functional consultant will perform customer delivery of the various modules of Dynamics CRM working closely with client teams and business stakeholders;


Organise, manage and document workshops, meetings and requirements sessions with the client representatives, project stakeholders and delivery teams;


Interface effectively with other members of the delivery team and the solution Architect to ensure that the CRM solution meets client's requirements;


Deliver high quality business and software solutions and services to clients ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customisations


Contribute to Pre-Sales activities as required including building demo and proof of concept solutions for various client presentations;


Work on the creation of the business's Dynamics 365 solutions and industry templates;


Meet and exceed customer expectations of business knowledge, skills and behaviour;


Identify business/project risks and mitigate or communicate as necessary;


Communicate progress updates to relevant parties both formally and informally;


Support practice development activities such as defining and configuring industry specific solutions;


In all activities, ensure timely completion of internal processes and mandatory training;


Work on own initiative and with minimal support if needed;


To carry out additional duties as may occur from time to time as instructed and agreed by the management team;


Represent the business in a professional and positive manner at all times.


Qualifications And Skills


Microsoft Dynamics CRM Certifications (CRM, 2013, 2015, 2016, 365) are desirable;


Strong functional knowledge and understanding of Microsoft Dynamics CRM covering a wide spectrum of industries and sectors;


Knowledge gained through previous experience covering Microsoft Dynamics CRM 2013, 2015 and 2016 (both online and on premise)


Good understanding of Dynamics CRM DB Schema and Business Data Model including the customisation and development of Business Data Models for different solutions;


Good understand of Microsoft Dynamics CRM Accelerators, industry templates and add-ons. Experience And Background


A proven track record of successful implementation of a number of solutions within large client companies, preferably across a number of business verticals;


A proven ability to develop a clear understanding of clients' needs and the ability to incorporate them into a solution;


Experience of consultancy roles in software delivery;


Experience in a delivery-orientated IT environment using waterfall and agile methodologies;


Adept at Business Requirement Analysis;


Experience in supporting pre-sales activities is an advantage;


Project documentation experience especially for work packages to be implemented by offshore teams;


Business process mapping, modelling and documentation knowledge


Job Description


About the role:


My client is a Microsoft Silver ERP Partner and Microsoft Small Business Specialist providing small-medium sized businesses with Microsoft Dynamics solutions and IT Support and Managed Services.


They are currently recruiting for a Microsoft Dynamics CRM/365 Consultant to join our Application Development team. Reporting to the Dynamics Business Unit TL, the objective of this role is to take a consultative approach to implement and deliver Microsoft Dynamics CRM/365 products and services.


Objective Of The Role


To take the consultant role within the application delivery team for Dynamics CRM (including 3rd party applications such as ClickDimensions, CRMAddons).


Reporting to the CRM Business Unit Director, the right person will provide effective delivery of consultancy, through quality of implementation and delivery and knowledge of Microsoft Dynamics CRM/365 products and Services


Be a team player working closely with other members of service delivery, ie Managed Services and other CRM consultants and Developers.


Key responsibilities


Consulting - covering all aspects; including presales and supporting the sales team, product demonstrations, analysis, implementation and training of end users utilising primarily Dynamics 365 or earlier Dynamics versions such 2016 and 2015.


Business and process analysis


Documenting 'as-is' and 'to-be' within accurate and detailed scoping documents. Liaising with developers nd clients - act as a point of communication


Quality Assurance & Documentation Knowledge And Expertise


Over 6+ years Dynamics CRM/365 consultancy experience


Strong understanding of Microsoft Dynamics 365, Dynamics CRM 2016/2015


Experience of providing Pre-Sales Demonstrations


Experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365


Excellent communication and problem-solving skills


Excellent understanding and knowledge of core Microsoft Dynamics CRM/365 modules


Microsoft SQL Server understanding


Ability to create high quality functional documentation and strong requirements gathering skills


Please send me a CV for immediate consideration.




Reference: 956114243

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