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Desk side Level 2 Role - Only Irish Citizen from Ireland should apply

Posted on Sep 24, 2020 by Ubique Systems UK Limited

Dublin, Ireland
Immediate Start
€130 - €140 Daily

Desk side Level 2 Role (Desktop Technician)

This position assists staff with technical support of desktop computers, applications, and related technology, along with providing a high level of customer satisfaction. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.

Main Responsibilities include:

  • Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity.
  • Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement
  • To provide infrastructure administration functions
  • Providing on-site cover as part of a shift arrangement
  • Provide site support in remote offices when required
  • Being prepared to work out of hours when required and to provide out of hours on-call support cover as required
  • Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities
  • Taking ownership of issues through to resolution on all appropriate requests
  • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information
  • Ensuring regular customer interaction to adhere with update SLA's and high levels of customer service
  • Move equipment associated with service requests, inline with health and safety guidelines
  • Performing asset inventory activities as needed
  • End user training and guidance on the use of hardware and software
  • Recommends and/or performs upgrades to end user devices
  • This position requires the ability to work in a BAU and/or project-based environment requiring flexibility and teamwork
  • Performs other duties as assigned

Technical Skills:

  • Excellent skills in user IT infrastructure - Desktops, Laptops, Printers, Handhelds, Smartphone etc.
  • Strong technical skills in Microsoft Windows 10, Office 365, Skype/Teams and other well known applications
  • Administration experience of MS Active Directory users & groups, policies and management concepts
  • Effective communication by Engineer in English and local languages is mandatory

Business Skills:

  • Ability to interact with customers so as to ensure that the service is polite, efficient and responsive service is provided
  • A self-starter with ability to work on their own initiative
  • To work through issues analytically to a successful conclusion
  • An individual with a minimum of 3 year's experience

Desired Experience:

  • At least 4+ years of experience in the field or in a related area required
  • Prior experience on Desktops, Workstations, Notebooks and Printers
  • Collaboration experience including remote control of PCs and video conferencing knowledge
  • Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects/upgrades (workstations)
  • Strong Microsoft Office skills (Outlook, Word, and Excel)
  • Thorough understanding of Outlook's calendaring tool. Skype and Teams workings.
  • Strong customer service skills
  • Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
  • Strong written and verbal communication skills (English and local language)
  • Must be detail oriented and self-motivating
  • Background security check required
  • Additional language skills (English and local language)

Reference: 955906488

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