Project Manager - telephony domain
Posted on Sep 23, 2020 by Axiom Software Solutions Ltd
We are urgently looking for Project Manager - telephony domain for Cork, Ireland. Anyone who is ready to relocate or is locally available can apply.
OVERVIEW OF ROLE AND DEPARTMENT
Customer Systems team supports many of the key global applications used in EMEIA sites. The CRM and telephony applications are used for a variety of functions including identifying all of our customers, the products they have and when they bought them, technical case tracking, service and repairs, sales, opportunities and routing calls.
Primary responsibility is technical project management. I am looking for someone who:
has proven experience in managing and understanding technical projects
has proven experience working with engineers
is strong at driving cross functional teams
can get things done
has good soft skills - communication and relationship building
ideally also has experience as a BA as some skills overlap.
experience in contact centre voice technology a distinct advantage
Project Mangaging identified global Contact Centre Technology (CCTech) projects - including defining timelines, on time delivery, on budget delivery, coordination across SSGs, stakeholder management, risk management, test and QA, implementation and warranty.
partnering with the CCTech Technical and Program Leads to delivery identified CCTech projects in EMEIA
understanding functional and technical changes associated with the identied CCTech projects being managed from EMEIA
Some Business Analyst tasks will also be required as needed
working with the EMEIA team to partner with the EMEIA Contact Centres and support business needs. This may involve analysis, functional support, testing support and release go live and warranty support.
representing EMEIA in global IS&T and business forums
working with business users to troubleshoot and validate reported issues. Liaising with Production Support team to ensure non-critical issues are effectively worked to completion.
Previous experience with Customer Systems applications would be an advantage.