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Lead Support Engineer

Posted on Sep 21, 2020 by Harvey Nash Group

Dublin, Ireland
IT
Immediate Start
Annual Salary
Full-Time



Lead Support Engineer


Role Description:


We are looking for an experienced technical team lead who enjoys working in a fast-paced support environment to deliver a programme of patch releases. You will be working with the Product Support team the successful candidate will run the Kanban bug fix process which provides patches.


Main Responsibilities:


  • Deliver a pre-defined programme of patch releases via the Kanban process to support all the major branches including publication and creation of release documentation

  • Manage the day to day activities of the product support team including coaching and mentoring, triaging and assigning bugs via ADO Kanban process and responding to queries from the PS teams

  • Manage automated CI/CD pipelines for code deployment and testing on TFS, Azure DevOps and Jenkins

Required Experience & Skills:


  • Proven track record in leading the successful delivery of projects to production environments within cross-functional teams

  • 5+ years' experience developing multi-layer systems using C# .NET, with hands on coding experience in the last year

  • 5+ years' experience developing web based applications with ASP.NET Web API 2, RESTful Web Services, WCF Services, HTML, CSS, JavaScript, XML, JSO

  • 5+ years' experience in database design and development preferably Oracle/SQL Server



Reference: 953528772

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