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Technical Writer/Documentation Manager

Posted on Sep 19, 2020 by ITech Consult

Zug, Switzerland
Immediate Start
Annual Salary

Technical Writer/Documentation Manager - Schema ST4 or comparable Content Management Systems, Adobe FrameMaker

For our client in the Pharma industry based in Rotkreuz we are looking for a Technical Writer/Documentation Manager.
Within the Global Customer Support (GCS) organization, the CPS (Centralized and Point-of-Care Solutions) & SIS (Solution Integration & Services) Core Lab Documentation Department provides user and service documentation for various Pharma diagnostic analysers, workflow solutions and IT software and applications. The list of deliverables includes a wide range of printed and electronic documents, such as User Guides, Quick Start Guides, Service Manuals, Host Interface Manuals and User Assistance.

Areas of responsibility:
- Writes and updates end User, Service and Host Interface Documentation in English for Pharma instruments and software while respecting project requirements and documentation standards
- Plan, develops, organizes and edits operational procedures for user and service documentation
- Independently collects information required to produce the documents
- Cooperates closely with service personnel, trainers, developers, and other subject matter experts
- Organizes documentation reviews by subject matter experts, and implements their input
- Ensures that quality targets, timelines, and regulatory requirements are respected - Is enthusiastic about technical writing and contributes to frequent discussions aimed at the continuous improvement of our processes and guidelines. Documentation Manager
- Executes international documentation projects independently
- Coordinates the work of a documentation project team consisting of technical writers (in-house and external), terminologists, illustrators, and translators
- Is responsible for documentation project planning, cost control, meeting quality targets and timelines, fulfilling regulatory requirements, and respecting given documentation standards
- Manages localization projects (for software and documentation) in close collaboration with software development and country organizations
- Provides the interface between the documentation team, the development project team and other departments
- Contributes to the continuous improvement of documentation processes and tools

Professional and technical requirements:
- Degree in an electronic, mechanical, information technology, scientific or linguistic discipline, a further education eg in informatics or technical documentation is a big plus
- Proven experience in technical writing (minimum 3 year of experience)
- Excellent spoken and written command of English (native speaker or equivalent level)
- Experience with Schema ST4 or comparable Content Management Systems
- Proven experience with Adobe FrameMaker (structured) or a similar authoring tool
- Familiarity with software development processes
- Ability to quickly learn complex technical concepts and make them easily understandable in text, pictures and/or videos
- Ability to communicate in an international environment and motivate colleagues from different functional areas
- Strong skills in the organization, planning, prioritization, and management of stakeholders and their expectations
- Good knowledge of translation, localization and project management tools

Nice to Haves:
- Experience with iterative/agile software development methods, such as scrum
- Familiarity with laboratory systems and environments is an advantage

Reference no: 919542 AD
Role: Technical Writer/Documentation Manager
Industry: Pharma Industry
Workload: 100%
Location: Rotkreuz, Switzerland
Start date: ASAP
Duration: One year, with possible extension

About us:
ITech Consult is a certified ISO 9001:2015 Swiss company with offices also located in Germany and Ireland. ITech Consult is specialised in delivering IT candidates for contract work. We were founded in 1997 by IT professionals; hence we well understand what it means to be professionally supported in your search for a new project and being employed.

Reference: 952257529

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