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Patient Account Representative - Onsite

Posted on Sep 19, 2020 by Quantum Health

Columbus, OH
Immediate Start
Annual Salary

As a Patient Services Representative (PSR) you are a key member of a cross-functional team united by their devotion to serve others. You are the first point of contact for your patients, providers and medical office staff via phone or online inquiries. Apply your critical thinking to review claims, benefits, eligibility, perform provider searches or handle any other health-related questions. And because you sincerely care, proactively follow up with members to ensure their needs are met.

Bring your invaluable customer service experience as a restaurant server, retail salesperson, patient care coordinator or prior call center representative and our best-in-class training program will transform you into a healthcare warrior.


Provide empathetic, individualized guidance through the cost and complexity of healthcare

Conduct thorough research on behalf of members to resolve healthcare issues

Proactively identify and escalate issues to appropriate team members

Execute exceptional customer service to all you come in contact with including documentation using Quantum Healths systems and technologies

Embrace change as opportunity and contribute to Quantum Healths growth projects


Critical thinking, independent worker

Thirst for continued education

Computer proficiency including using MS Office, navigating multiple programs simultaneously and accurate typing at speed

High school diploma or equivalent, bachelors degree a PLUS

Full-time position requires successful completion, via testing, of 6 - 7 weeks of training Monday - Friday from 9:00 AM - 6:00 PM. Upon completion, assigned shifts will be within 10:00 AM - 10:00 PM, Monday - Friday as business needs dictate


Paid-time-off, paid holidays and weekends free

Comprehensive Medical/Dental/Vision insurance including domestic partner benefits

401k with 4% match

On-site fitness facility, ping pong table, serenity room massage chairs

Education reimbursement after a year of service

Supportive Engagement Teams i.e. Women, LGBTQIA, etc.

Quantum Health nurtures an award-winning, highly-engaging culture that supports each member as an individual, provides continuous development opportunities and career growth. Our work is serious but our laid back, fun environment fuels each of our 1,200+ employees to make lasting impact on our members and families lives.

We are the healthcare warriors for nearly 200 businesses and their employees providing comprehensive guidance as they navigate their self-funded healthcare plans. Our work cuts costs, maximizes the benefits portfolio and achieves the best employee experience for each medical situation.

Reference: 27522450

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Patient Account Representative - Onsite

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