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Head of IT Service Operations

Posted on Sep 17, 2020 by Helvetica Partners Sarl

Bern, Switzerland
IT
Immediate Start
Annual Salary
Full-Time


We are currently looking on behalf of one of our important clients for a Head of IT Service Operations. The role is a permanent position based in Bern Canton.

Your Role:

  • Hold responsibility for ensuring managed services & the necessary infrastructure.
  • Lead around 14 employees in the roles of system & network engineers & customer care specialists & ensure continuous training.
  • Coach & support employees in the following areas: technical support, coordination & distribution of upcoming tasks, support of the OKR process/target agreement, scheduling & resource planning.
  • Ensure the availability & security of cloud platforms, workplace environments (VDI, M365) & compliance with the agreed SLA.
  • Assist in shaping the Agile Environment (DevOps) & act as a bridge builder between the old & new IT world.
  • Hold responsibility for incident, change & problem management on the associated infrastructures.
  • Oversee the active design of the process & tool roadmap & have a significant influence on future service development.
  • Understand the business context of services to customers, ensure the service & consequently ensure customer satisfaction.
  • Continuously develop services in close cooperation with the development department.
  • Hold an advisory role in service development & help define process landscapes, service level agreements & service operation models.
  • Employ a working methodology based on the DevOps & Servant Leadership principles & cover the subject areas & contents of ITIL V4.

Your Skills & Experience:

  • Several years of professional experience in IT Operations with Managerial responsibilities.
  • In possession of a deep understanding of Process & Operational Management (ITIL, business administration).
  • An Agile mindset & motivated to employ a Servant Leadership style.
  • Ideally experienced in a similar role for an IT Service Provider.

Your Profile:

  • A completed higher education in the field of Information Technology.
  • Ideally certified in the Agile field (Scrum Master, Scrum Coach etc.).
  • Empathetic, skilled in self-reflecting, structured & both process & goal-oriented.
  • Proficient in mediating between different parties & excellent communication skills.
  • In possession of a high level of self-management & sense of responsibility.
  • Fluent German & English (spoken & written). Swiss German language skills are also very advantageous.

If you wish to apply, please send us your resume in Word format with some references.




Reference: 950605199

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