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First Line Support

Posted on Sep 16, 2020 by Inavise Tech

Brussel, Belgium
Immediate Start
Annual Salary

Do you have 3+ years of experience with SUPAG Pro? Are you fluent in English and French? Are you based in the EU? Apply now for a long-term contract opportunity starting ASAP!

Requirements/Technical Skills:

  • Fluent French and English

  • Good Knowledge of WKS Administration (Windows 7 & Windows 10)

  • Basic knowledge of Server OS (Windows 2016, Windows 2012) and Active Directory.

  • Very Good Knowledge of Office applications (Office 2010 & Office 2016).

  • Knowledge of Basic System Administrator tasks

  • Account management

  • Network setup and protocols

  • Backup/restore procedures

  • Antivirus management

  • Patch and software distribution - Scanning and Printing understanding.

  • Printer Management

  • Excellent communication & "soft" skills.

  • Ability to work under stress, while keeping a positive attitude.

  • Excellent service attitude and commitment to quality.

  • Analytically minded and proactive

  • Secondary school (12 years education) diploma/certificate of completion is required

  • ITIL v.3 Foundation certification is a requirement of the contract (if not present, needs to be obtained, at the latest, 3 months after the start date)

  • AT LEAST one technical certification (besides ITIL): Microsoft Office Specialist (MOS), MOS Expert, MOS Master, ECDL (Base/Standard/Advanced) - ONLY for relevant products: Windows 7, Office 2010.

Job Description:

  • Provide high-quality proximity support for end users, ie on-site interventions to deal with incidents and requests impossible to resolve remotely.

  • Workstation provisioning.

  • Loan and support of mobility equipment (eg mobile phones, smartphones, laptops, tablet computers).

  • Peripherals management (install, connect and troubleshoot printers, scanners, multifunctional devices, etc).

  • Implement IMAC requests (Installation, Move, Add, Change), (including but not limited to PC installation/configuration and move).

  • Support to Logistic Services:

  • Provide stock management,

  • Tracking of equipment: track ("scan") the equipment and its (new) location, in order to upload the file to the database.

  • Referring major hardware or software problems or defective products to vendors or technicians for service,

  • Small & Medium Scale Logistics actions (SMSL) (eg PC and peripherals moves in the context of new users' arrivals, user's office relocations, annual Mobility/Rotation exercise)

  • Support for audio/video-conferences (eg help for the establishment of connections, testing, basic troubleshooting, etc)

  • Escort in client buildings the 3rd party technicians that have to intervene on-site in order to provide technical support (eg replace failing hardware).

  • Escalate to competence group when required.

  • Follows established processes and procedures.

  • Propose and improve Knowledge Base articles.

  • Reinforce the First Line and the VIP Support teams, in case of exceptional workload.

Reference: 949621206

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