IT Enterprise Operations Manager
Posted on Sep 16, 2020 by ClearedJobsNet
SAIC is seeking an IT Enterprise Operations Manager to support efforts in
The information Technology Enterprise Operations Manager will have
responsibility for the full range of matters pertaining to the Operations and
Maintenance (O&M) efforts of all assured information systems under the
cognizance of the Activity s Chief Information Officer. The Operations
Manager directly supports the Chief of IT and provides day-to-day planning and
oversight for the Activity s operational data centers, networks,
telecommunications infrastructure, servers, systems, services, and
applications. In accordance with Government focus and prioritization the
Operations Manager maintains an overall health and status awareness of all
assigned resources through effective and flexible resource and task management.
The Operations Manager is responsible for near-real time reporting of anomalies
and performance matters impacting the confidentiality, integrity, and/or
availability of applicable systems across the enterprise. Upon notification of
a new incident or problem affecting an IT production system, the Operations
Manager is responsible for ensuring the proper entities are notified by all
required means and engages the Service Desk Manager (or representative) and the
necessary Contractor IT workforce to track the issue to resolution by permanent
fix, or workaround, escalating to in-house or third-party Engineering teams as
appropriate. The IT Operations Manager also ensures prompt notification,
response, and proper action is taken for all Information assurance (IA) and/or
Cybersecurity incident response.
Working closely with the Activity s IT Government leadership representative
and the Contractor IT workforce, the Operations Manager shall aid with
scheduling, de-conflicting, and coordinating routine maintenance activities,
along with task/project efforts, and emergency changes in order to minimize
production systems and service downtime.
The Operations Manager leads weekly service operations meetings, apprising the
Activity IT Government leadership of network, infrastructure, and system
operations; security; remediation activities; performance impacts; system
outages; and other related operational matters. They shall also facilitate the
daily IT Operations Stand-up with the applicable Contractor IT O&M workforce to
review the operational status and planned work for the day and provide
applicable updates to the Activity s IT Government leadership as required.
Supports the IT continuous improvement program and is expected to develop and
provide recommendations for innovative idea, process, and technology
improvement to the overall Activity s IT Operations and Service management
This position is designated as Cyber IT/Cybersecurity Workforce position in
specialty area Operations & Maintenance Customer Service & Technical
Support as outlined in SECNAV M5239.2
Shall have 10 or more years experience in supporting enterprise IT
Shall have 7 or more years experience in providing IT Operations Managemen
duties and responsibilities leading, managing, and overseeing large-scale
enterprise operations and support teams for major IT organizations and/or
Shall have a Bachelor s degree from an accredited college or university in
the field of Information Systems Management or equivalent field. 7 or more
years of prior relevant professional work experience and/or active duty
military history demonstrating related functions and responsibilities would be
Demonstrated experience managing globally dispersed teams with responsibility
for service operations comprising at a minimum information systems operations
administration, O&M, and security.
Demonstrated experience in overseeing O&M operations of complex IT solutions in
a large scale, globally distributed enterprise.
Demonstrated support of continuous monitoring and management of enterprise
systems to include security, capacity, performance, availability, and facility
support elements (I.E. power/cooling)
Shall meet the minimum credential requirements for a Journeyman proficiency
level for specialty area Operations & Maintenance Customer Service &
Technical Support as outlined in SECNAV M-5239.2
Must possess an active TS/SCI clearance with the ability to obtain a CI Poly
Master s degree from an accredited college or university in the field of
Information Systems Management or equivalent field
Strongly desired to be formally trained and/or certified in the following ITIL
modules: Service Operation, Operation Support and analysis, and/or Continual
Service Improvement. Program Management Professional (PgMP) or Project
Management Professional (PMP) certification are also a plus
Demonstrated experience with enterprise monitoring and configuration management
solutions as Microsoft System Center, IBM Tivoli, Solar Winds, and/or Splunk
Demonstrated experience working with other operational managers within an IT
organization such as a Service Desk Manager and/or a Cybersecurity
Operations Center Manager to receive and process notification of issues a
execute plans and course of action (COAs) to rapidly address and resolve them
in accordance with organizational standards.
Demonstrated experience working with ServiceNow, or similar product offering,
in line with IT Service Management (ITSM) duties and responsibilities such as
Incident Management, Problem Management, Request Management, Knowledge
management, Service Level management, Reports and Dashboards, etc.
Working knowledge of common IT enterprise operating systems (Oss) such as Red
Hat Enterprise Linux (RHEL) and Microsoft Windows.
Working knowledge of technical Project Management techniques, methodologies
processes, practices is a plus.
Familiar with common Microsoft-base IT enterprise applications and systems such
as Exchange, Internet Information Services (IIS), SharePoint, and SQL Server to
include a high-level understanding of their function, purpose, dependencies,
and the impact to information system during varying grades of disruption or
interruption of service.
Familiar with common enterprise IT technologies across the related spectrum:
networking, virtualization, storage, server, operating systems, etc.
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