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Systems Administrator

Posted on Sep 16, 2020 by RMON Networks, Inc.

Hampstead, NH
IT
Immediate Start
Annual Salary
Full-Time

Position Summary: Systems Administrator

The Systems Administrator will have responsibility for both onsite and remote client support, including heavy interaction with end-users in diverse computing environments. The Systems Administrator acts as an escalation point for our most complex issues. Systems Administrator are challenged on a daily basis working in an energetic, fast moving, collaborative, demanding & results-oriented work environment. We value our relationships, always strive for excellence, do whatever is necessary, and are always looking for team members that share our desire to provide quality IT services to our clients.

Requirements

Basic Qualifications:

* Bachelors Degree, Technical Degree or equivalent work experience
* 5+ years desktop, server and network support experience
* Excellent problem solver with excellent written and oral communication skills
* Ability to take ownership of tasks, prioritize effectively and ensure complete resolution
* Must be able to work in a team environment as well as alone
* Attention to detail while performing technically detailed tasks
* Ability to deal effectively with stressful situations
* Ability to articulate technical information and convey to non-technical people
* Passionate about delivering excellent customer service
* Valid drivers license and reliable vehicle
* Ability to comply with pager guidelines and available to work after hours when necessary
* Willingness to travel to clients when needed in the Greater Boston and NH area
* In depth knowledge and experience with Active Directory, Group Policy and Permissions Management
* In depth knowledge and experience supporting various server roles including DHCP, DNS File, Print, Exchange, SQL and Web servers
* Perform rapid analysis of workstation /server level incidents and consistently demonstrate the ability to determine the cause
* Troubleshoot and research server level issues and network level issues independently
* Provide escalated support, mentoring, and technical leadership to other engineers in the department
* Troubleshoot and resolve high level workstation, server and network incidents
* Perform analysis and remediate time sensitive, business critical, undocumented issues
* Sets client expectations appropriately throughout the troubleshooting process
* Communicate steps taken during troubleshooting and resolutions through clear non-technical communication, or by utilizing the appropriate level of technical jargon
* Demonstrate the correct level of urgency while resolving client incidents
* Understand and appropriately applies available vendor support process
* Assess and resolve business critical network down situations and determining the quickest path to resolution for any client network outages
* Ability to understand technical concepts and apply them into technical documentation

Other Preferred Technical Knowledge

* Experience with switches, routers and firewalls (Meraki, Cisco, SonicWALL, Sophos)
* Experience with monitoring and remote management tools
* Experience with Remote Desktop Services and VDI
* IT Process Management including IT Security Administration
* Experience with Webroot, Sophos AV
* Experience with StorageCraft Backups

Preferred Certifications:

* MCSE Server 2012 and above
* CCNA
* Hypervisor (VMware, HyperV, Xen)
* ITILv3

Benefits

Insurance - Health, Dental, Vision, and FSA offered

Life, STD, LTD

401K Plan with employer match


Reference: 26578891

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