This Job Vacancy has Expired!

Lead Tier 3 Support Engineer (VoIP/SIP)

Posted on Sep 16, 2020 by Visionaire Partners

Marietta, GA 30006
IT
Immediate Start
Annual Salary
Full-Time


Lead Tier 3 Support Engineer (VoIP/SIP)

New opportunity for a Lead Tier 3 Support Engineer to join a progressive technology company working on cloud business communications.

RESPONSIBILITIES:

  • Hands on technical leadership
  • Provide Tier 3 support to our external customers on SIP and VoIP issues
  • Troubleshooting
  • Replicating defects
  • Collaborating with team members and clients
  • Process improvement
  • Mentoring other team members
  • Working with the team manager on special projects

This opportunity is a direct-hire position. We are working 100% remotely and at this point, plan on returning to the office in January. When we return to our office in Marietta, we offer flex hours and at least two days of telecommute (this may increase). We have a 401k, unlimited PTO, and will be offering stock options in the future.

REQUIRED SKILLS:

  • Leadership experience or ready to step up into a leadership role
  • 2+ years of SIP and VoIP technical support
  • Tier 2 or 3 support experience
  • Must be very strong in SIP including doing traces and analysis
  • External customer-facing experience
  • B2B SaaS support experience
  • Strong problem-solving skills (problem solver and not a script reader)
  • Must be a "thinker"
  • Ability and desire to mentor junior associates
  • A passion for customer service and learning
  • Excellent communication and collaboration skills

PREFERRED SKILLS:

  • IVR
  • Number Portability
  • Call routing and forwarding
  • eCommerce




Reference: 949167207

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