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ServiceNow Business Analyst

Posted on Sep 13, 2020 by Next Ventures Ltd

Not Specified, Sweden
Immediate Start
Annual Salary

Next Ventures are currently executing a search for a ServiceNow analyst for a project opportunity in Sweden,Helsingborg/Malmo

Start October 2020 (contract role).

6 months duration.

The primary responsibility of the position is to support Qualification and documentation activities in ServiceNow

Incident supporter

Change supporter

Validation Responsible

The crucial responsibilities related to this role are, but, not limited to those stated below.

  • Excellence in Qualification activities
  • Demonstrate pro-activeness and ownership with high level of engagement
  • Stakeholder and vendor management
  • Enhancing good team spirit and high degree of knowledge sharing
  • Agile Methodology
  • Knowledge of ServiceNow

Support System Management activities

  • Developing the IT system strategy with a strong focus on future of system in the organisation
  • Compliance management
  • System documentation updates
  • Change & Release management (as a coordinator)
  • Incident, Problem, Change management to ensure business continuity and smooth functioning of day-to-day operations
  • Project-related activities including testing, documentation and act as validation responsible to ensure qualification and completion of activities for the implementation
  • Stakeholder management for day-to-day operations and system implementation activities

Good interpersonal skills

Excellent presentation skills

Good team player

Ability to collaborate and communicate with external parties (vendors), stakeholders, user community

Ability to represent client in relations with users and external vendors/stakeholders

Excellent communication skills, oral and written in English

Large degree of flexibility and the ability to work under strong time pressure

Ability to extend work hours to accomplish project & support tasks

It will also be your responsibility to suggest and make improvements of all solutions within the quality management process to make sure that that we meet business objectives and requirements.

MSC, MBA, BA or similar graduate degree in relevant field (Software Engineering, Economics, Computer Science, Business Administration)

6+ years of experience into IT industry

3+ years of technical expertise in Application Management

As a Business Systems Specialist, you will become a member of our IT Delivery organization as an internal consultant.

Your main area of responsibility will be around our system solution application ServiceNow and the Customer Service Management module.
More information is available on application.

Ideal consultant will be either Swedish National or be based in Sweden or Denmark and unrestricted on travel to client site in Sweden (no self isolation). more information is available on application

Reference: 947042046

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