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IT Manager

Posted on Sep 11, 2020 by Brigham Young University

Provo, UT
IT
Immediate Start
Annual Salary
Full-Time

SA - Information Technology

Job_Summary

We are looking for an experienced and versatile Technical Business Analyst to
improve our information technology systems in the Print and Mail Department at
BYU. In this role, your duties will include developing software programs to
improve our business operations. You will be responsible for analyzing our
current systems to find any flaws or inefficiencies, and planning solutions to
resolve all issues and ensure long-term effectiveness.

To be successful in this role, you should have an in-depth knowledge of
available IT solutions, and an analytical mind capable of solving complex
problems. Top Analysts will also have strong communication skills, with an
ability to explain solutions clearly. To ensure success as a Technical Business
Analyst, you should demonstrate experience and creativity in system development
and application design. Outstanding Technical Business Analysts combine their
IT expertise with in-depth business knowledge.

Essential_Functions
* System Administration
o Manage Print Management Information System Pace
o Efficiently integrate systems, programs, and applications with
business operations and services
o Ensure end-user proficiency with systems, programs, and
applications across departments
o Ensure that computer hardware remains compatible with system
enhancements and updates
o Implement new advancements in the field of system and enterprise
architecture
o Test new systems to validate that they are working as expected
o Keep up to date with the latest developments in information systems
o Transition existing software programs to integrate into new systems
using backend API
* System and Business Analysis
o Improve data collection and production tracking systems
o Oversee technical aspects of estimating, order processing,
production management and shipping applications.
o Create business reports and performance metrics
o Manage system audits to ensure pricing, controls, policies, and
procedures are being followed.
o Determine system efficiency and functionality by liaising with
internal departments and end-users
o Stay abreast of current IT trends in the industry; learn new
technologies applicable to area
o Create training processes and documentation to teach others how to
use the systems
* Personnel and Project Management
o Manage team to accomplish IT projects, including assigning tasks,
training new employees, resolving issues and obtaining status
reports
o Manage tasks and projects using project management tools
* Other
o Make presentations of new programs and program enhancements to
customers and department employees
o Analyze and improve the performance of web-based customer portals
and support services

Qualifications

Minimum education/experience required: Bachelor s degree in an IT related
field and 2 years related work experience OR equivalent education and
experience; some project management and supervision experience

Preferred:Bachelor s or Master s degree in Computer Science, Informati
Technology, or Information Systems, Business Administration and 4 years related
work experience along with some project management and supervisor experience.
Knowledge of printing industry, including processes, layouts, formats, and
technologies used in lithographic and digital printing is helpful.

Required

Skills, abilities, knowledge, licenses, certifications:
* Technical knowledge of servers, desktop applications, operating systems,
networking, applications, security practices
* Advanced knowledge of programming languages like SQL and system
integration solutions
* Ability to facilitate internal end-user proficiency
* Knowledge of integrated diagnostics to ensure optimal system
functionality
* Exceptional communication skills needed to work effectively with
programmers, customers, department employees and the management team to
ascertain project requirements, provide support, and maintain customer
relationships
* Excellent presentation skills, utilized in training employees and making
presentations to management and current and potential customers
* Project management skills
* Ability to stay current with IT advancements
* Strong analytical and problem-solving skills
* Ability to work well in a team

Preferred
* Thorough technical knowledge of web technologies (PHP, HTML, CSS,
Javascript, IIS, RESTful services, JSON, XML, L.A.M.P., interfacing with
external API s and web services), databases (MSSQL, MySQL, PL/SQL,
relational database design, database backup and recovery), desktop
application programming (Delphi, Visual C++, GUI s, Services, databas
connections), networking (TCP/IP, Sockets, DNS, Public/private IP
addresses) (Preferred)
Employee Class: Administrative

Work Location: Provo Campus

Environment: General office or other equivalently good environment

Physical Exam Required: N

Physical_Exam_Details

Desired Start Date:As soon as possible

Job Close Date:Open Until Filled

Pay Level: 54

Approximate Starting Salary: $74,500 - $97,000

Documents_Required_At_Time_Of_Application

Required: Resume
Optional: Cover Letter, Letter of Recommendation 1

Equal Opportunity Employer: m/f/Vets/Disability
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Reference: 27423366

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