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Support Engineer UNIX Linux Oracle Strasbourg France

Posted on Sep 10, 2020 by Sure IT Recruitment

Strasbourg, Bas-Rhin, France
Immediate Start
€400 - €400 Daily

Support Engineer UNIX Linux Oracle Strasbourg France


  • You will perform Level 1 and 2 support, including assistance in customer premises and also collecting log files/incident information about CAFIS system (Cogent Automated Fingerprint Identification System)
  • You will perform some application administration - execution of standard application administrator actions including CAFIS logs tracing, application start-up, application shutdown, application switch from CU to BCU, application switchback from BCU to CU
  • You will manage the incidents follow up in respect with the SLA, define appropriate procedure to solve them, define the root cause and manage escalation if needed
  • You will transfer the problems (logs) to Gemalto Level 3 or third party in case of very complex issues or bugs, in respect with Gemalto process
  • You will support customer during operation
  • You will be able to test and install changes on customer sites and perform the acceptance of the delivery.
  • We will manage actions defined in the contract such as preventive maintenance or software new release installation.
  • You will provide internal reporting of the activity

Knowledge, Skills & Experience

To succeed in this job, you must have:

  • Engineering degree in the computing or Network or IT fields
  • Intermediate Unix/Linux administrator skills (support will be performed in an UNIX environment on a complex system)
  • ITIL certification
  • Experience with Oracle
  • Script reading/writing skills
  • Experience with ticketing systems
  • Experience with console application administration
  • Experience with customer relationship management
  • Good technical skills to look for incidents
  • Be able to discuss with a Level 3 support team (Developers)
  • Minimum a B2 level in English

It would be preferred if you have:

  • Knowledge of TCP/IP and networking protocols
  • SQL experience (PL/SQL is an asset)

Please forward your CV ASAP for a full description and immediate cosnideration

Reference: 945788628

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